Q1. How easy was it to get a routine/prebookable appointment for the time you wanted?
Q2. Were you able to see the GP you wanted to see?
Q3. How easy was it to get an appointment with the GP you wanted to see?
Q4. How important is it to you that you see a specific GP when coming to this practice?
Q5. How long after your appointment time do you normally wait to be seen?
Q6. How do you feel about how long you normally have to wait?
Q7. How well do you know which days of the week your GP is available?
Thinking of the times when you thought you needed to be seen urgently/on the same day ...
Q8. Did you tell reception that you needed an urgent appointment?
Q9. If yes, was your issue resolved over the telephone with the GP?
Q10. Were you asked to come into the surgery to see the GP?
Q11. When the GP asked you to come into the surgery was it?
Q12. How clean is the GP surgery?
Q13. In the Reception Area, can other patients overhear what you are saying to the receptionist?
Q14. How helpful do you find the receptionists at the surgery?
Q15. Would you recommend this surgery to your family and friends?
Finally, please add any other comments you would like to make about your GP practice:-
Are you male or female?
What age are you?
What is your ethnic background with which you most identify?
How would you describe how often you come to the practice?