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In May 2013, we changed our appointment system to provide for 50% of GP appointments being released at 8.30am each morning and 50% available to be pre-booked up to 4 weeks in advance. We are very keen to evaluate whether these changes have been helpful and to learn of your experiences so far. We would be grateful if you could answer the following questions.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. Are you aware that you can book any GP appointment by these means? (Please tick all that apply)

  67%
  97%
  90%

Q2. Are you aware that you can book appointments? (Please tick all that apply)

  92%
  80%
  45%

Q3. Are you aware that you can do the following on the phone? (Please tick all that apply)

  70%
  49%
  39%

Q4a. Since making the changes to our system, have you found it easier to get through on the phone?

  39%
  20%
  39%
  2%

Q4b. If no, what’s the problem?

Q5a. Since making the changes have you found it easier to book a routine appointment:

  46%
  15%
  33%
  6%

Q5b. If no, what’s the problem?

Q6a. Since making the changes have you found it easier to book ahead?

  41%
  11%
  42%
  6%

Q6b. If no, what’s the problem?

Q7a. How do you prefer to book your appointments?

  31%
  24%
  34%
  7%
  4%

Q7b. Why do you have this preference?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  39%
  58%
  3%

What age are you?

  0%
  5%
  11%
  16%
  19%
  23%
  16%
  2%
  1%
  7%

What is the ethnic background with which you most identify?

  83%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  1%
  5%
  9%

How would you describe how often you come to the practice?

  23%
  58%
  17%
  2%

Many thanks for your time in answering the questions on this survey. We will collate your answers and use them to help to improve our service.