North Meols Medical Centre

Number of Responses: 40

Dear Patient,

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How easy do you find getting into the building at the surgery ?

Very easy  87%

Fairly easy  12%

Not very easy  0%

Not at all easy  0%

Q2. How clean is the GP surgery ?

Very clean  85%

Fairly clean  15%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  70%

Yes and am not happy about it  25%

No, other patients can’t overhear  0%

Don’t know  5%

Q4. How easy is it to book ahead in your practice?

Very easy  42%

Fairly easy  32%

Not very easy  10%

Not at all easy  5%

Don’t know  2%

Haven’t tried  5%

No response  4%

Q5. How long after your appointment time do you normally wait to be seen?

I don’t normally have appts at a specific time  5%

I am normally seen on time  15%

Less than 5 minutes 5 to 15 minutes  62%

15-30 minutes  15%

More than 30 minutes  0%

Can’t remember  2%

Q6. How do you feel about how long you normally have to wait ?

I don’t normally have to wait long  80%

I have to wait a bit too long  12%

I have to wait far too long  5%

No opinion/doesn’t apply  0%

No response  3%

About Your Visit to the GP

How good was the GP at

Q7. Putting you at ease?

Very good  42%

Good  15%

Satisfactory  20%

Poor  12%

Very poor  0%

Does not apply  0%

No response  11%

Q8. Being polite and considerate?

Very good  45%

Good  20%

Satisfactory  25%

Poor  0%

Very poor  0%

Does not apply  0%

No response  10%

Q9. Listening to you?

Very good  45%

Good  15%

Satisfactory  10%

Poor  7%

Very poor  5%

Does not apply  0%

No response  18%

About Receptionists and Appointments

Q10. How helpful do you find the receptionists at your GP practice?

Very helpful  65%

Fairly helpful  32%

Not very helpful  0%

Not at all helpful  0%

Don’t know  0%

No response  3%

Q11. How easy is it to get through to someone at your GP practice on the phone?

Very easy  20%

Fairly easy  65%

Not very easy  7%

Not at all easy  5%

Don’t know  0%

Haven’t tried  0%

No response  3%

Q12. How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  20%

Fairly easy  27%

Not very easy  10%

Not at all easy  2%

Don’t know  0%

Haven’t tried  35%

No response  6%

Q13. If you need to see a GP urgently, can you normally get seen on the same day?

Yes  62%

No  12%

Don’t know / never needed to  20%

No response  6%

Q14. How do you normally order your repeat prescriptions at your practice? (please X all boxes that apply)

Thinking of times when you want to see a particular doctor:

Q15 How quickly do you usually get seen?

Same day or next day  60%

2-4 days  15%

5 days or more  2%

I don’t usually need to be seen quickly  5%

Don’t know, never tried  15%

No response  3%

Q16. How do you rate how quickly you were seen?

Excellent  37%

Very good  27%

Good  12%

Satisfactory  2%

Poor  0%

Very poor  2%

Does not apply  10%

No response  10%

Q17. Is your GP practice currently open at times that are convenient to you?

Yes  75%

No  12%

Don’t know  10%

No response  3%

Q18. Overall, how would you describe your experience of your GP surgery?

Excellent  40%

Very good  25%

Good  12%

Satisfactory  15%

Poor  5%

Very poor  0%

No response  3%

Q19. Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  42%

Yes, probably  27%

No, probably not  15%

No, definitely not  7%

Don’t know  7%

Q20. Please provide any additional comments below on how you personnal think we can best improve our service to you.

It will help us to understand your answers if you could tell us a little about yourself

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  37%

Female  55%

No response  8%

What age are you?

Under 16  0%

17 - 24  7%

25 - 34  20%

35 - 44  2%

45 - 54  20%

55 - 64  12%

65 - 74  22%

75 - 84  12%

Over 84  2%

What is the ethnic background with which you most identify?

White British  97%

White Irish  0%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chinese  0%

Other  2%

Many thanks for your time in answering the questions on this survey.