7

Marylebone Health Centre Patient Experience Survey

How would you rate your overall experience of the services you have received from the Practice?

  14%
  14%
  0%
  28%
  28%
  0%

How did you book your last appointment?

  14%
  71%
  0%

When you book a routine appointment how soon is an appointment generally available?

  14%
  14%
  14%
  0%
  28%

Thinking about your answer to the previous question-How do you feel about the time from booking it takes see a GP for a routine matter?

  14%
  0%
  0%
  57%

How important is it for you to see the Dr of your choice for a routine matter?

  57%
  28%

Did you know that we offer appointments at 7am and 7pm? Would you make use of these appointments

  42%
  28%
  14%
  0%

Did you arrive on time for your last appointment?

  85%
  0%

Thinking of your answer to the previous question-if you arrived on time were you kept waiting and how did you feel about this?

  14%
  28%
  28%
  14%
  16%

  14%
  28%
  58%

Did you know that you can prebook telephone appointments with a Dr of your choice? How do you feel about this?

  28%
  0%
  28%
  28%
  16%

Have you used the same day Duty Dr service for non routine matters?

  0%
  14%
  28%
  42%
  0%

Did you know that the practice provides 24 care for you- when we are closed if you telephone the surgery you are automatically connected to the Westminster Out Of Hours GP cover service?

  0%
  71%
  14%

If you were unwell with a non accident and emergency condition and the surgery is closed would you........

  28%
  28%
  14%
  28%
  14%

Thank you for taking the time to complete this survey