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TMC PATIENT SURVEY 2013-14

We would be grateful if you would complete the questions below in order to assist us in providing a better service for our patients. Thank you.

When you last telephoned the Surgery: Speed at which the telephone was answered

  3%
  5%
  11%
  33%
  33%
  12%

Speed at which the telephone was answered if call transferred

  21%
  4%
  11%
  25%
  25%
  10%
  4%

Length of time you had to wait for your appointment

  0%
  8%
  16%
  25%
  30%
  15%
  6%

Convenience of day and time of your appointment

  1%
  4%
  11%
  26%
  34%
  18%
  6%

Seeing the doctor of your choice

  7%
  6%
  14%
  23%
  28%
  18%
  4%

Length of time waiting to check in at the Reception Desk

  6%
  2%
  8%
  28%
  33%
  19%
  4%

Length of time waiting to see doctor or nurse

  2%
  6%
  18%
  31%
  26%
  11%
  6%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

  26%
  4%
  8%
  18%
  24%
  13%
  7%

Obtaining a repeat prescription:Readiness of prescription on time.

  13%
  1%
  6%
  19%
  29%
  27%
  5%

Prescription correctly issued

  8%
  1%
  4%
  17%
  29%
  34%
  7%

Handling of prescription queries

  21%
  2%
  4%
  19%
  25%
  21%
  8%

Obtaining Test Results: Were you told when to contact us for your results.

  35%
  17%
  20%
  28%

Level of satisfaction with information provided.

  23%
  2%
  7%
  21%
  25%
  12%
  10%

Level of satsifcation in the manner in which the result was given

  26%
  1%
  6%
  20%
  24%
  13%
  10%

About the staff:The information provided by the Receptionist

  16%
  2%
  4%
  20%
  30%
  23%
  5%

The helpfulnes of the Reception staff

  2%
  1%
  5%
  16%
  34%
  37%
  5%

Do you use the check-in screen?

  75%
  21%
  0%
  4%

If not, why not?

  1%
  2%
  3%
  11%
  1%

Other - please fill in box

Do you use the on-line prescription service?

  22%
  73%
  5%

If not, why not?

  28%
  5%
  13%
  6%
  3%

Do you use the on-line appointments system?

  25%
  68%
  7%

If not, why not?

  27%
  4%
  20%
  2%

What is your overall satisfaction with the practice?

  0%
  2%
  5%
  17%
  42%
  28%
  6%

Any other comments?

Thank you for completing this questionnaire. It would assist us if you would also provide the following information.

Gender

  34%
  55%
  11%

Age

  15%
  31%
  29%
  15%
  1%
  9%

How would you describe how often you come to the Practice?

  21%
  49%
  21%
  9%

Employment status

  40%
  16%
  34%
  10%