Talbot Medical Centre

Number of Responses: 389

TMC PATIENT SURVEY 2013-14

We would be grateful if you would complete the questions below in order to assist us in providing a better service for our patients. Thank you.

When you last telephoned the Surgery: Speed at which the telephone was answered

No experience  3%

Poor  5%

Fair  11%

Good  33%

Very Good  33%

Excellent  12%

Speed at which the telephone was answered if call transferred

No experience  21%

Poor  4%

Fair  11%

Good  25%

Very Good  25%

Excellent  10%

No response  4%

Length of time you had to wait for your appointment

No experience  0%

Poor  8%

Fair  16%

Good  25%

Very Good  30%

Excellent  15%

No response  6%

Convenience of day and time of your appointment

No Experience  1%

Poor  4%

Fair  11%

Good  26%

Very Good  34%

Excellent  18%

No response  6%

Seeing the doctor of your choice

No experience  7%

Poor  6%

Fair  14%

Good  23%

Very Good  28%

Excellent  18%

No response  4%

Length of time waiting to check in at the Reception Desk

No experience  6%

Poor  2%

Fair  8%

Good  28%

Very Good  33%

Excellent  19%

No response  4%

Length of time waiting to see doctor or nurse

No experience  2%

Poor  6%

Fair  18%

Good  31%

Very Good  26%

Excellent  11%

No response  6%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

No experience  26%

Poor  4%

Fair  8%

Good  18%

Very Good  24%

Excellent  13%

No response  7%

Obtaining a repeat prescription:Readiness of prescription on time.

No experience  13%

Poor  1%

Fair  6%

Good  19%

Very Good  29%

Excellent  27%

No response  5%

Prescription correctly issued

No experience  8%

Poor  1%

Fair  4%

Good  17%

Very Good  29%

Excellent  34%

No response  7%

Handling of prescription queries

No experience  21%

Poor  2%

Fair  4%

Good  19%

Very Good  25%

Excellent  21%

No response  8%

Obtaining Test Results: Were you told when to contact us for your results.

Yes  35%

No  17%

Don't know  20%

No response  28%

Level of satisfaction with information provided.

No experience  23%

Poor  2%

Fair  7%

Good  21%

Very Good  25%

Excellent  12%

No response  10%

Level of satsifcation in the manner in which the result was given

No experience  26%

Poor  1%

Fair  6%

Good  20%

Very Good  24%

Excellent  13%

No response  10%

About the staff:The information provided by the Receptionist

No Experience  16%

Poor  2%

Fair  4%

Good  20%

Very Good  30%

Excellent  23%

No response  5%

The helpfulnes of the Reception staff

No Experience  2%

Poor  1%

Fair  5%

Good  16%

Very Good  34%

Excellent  37%

No response  5%

Do you use the check-in screen?

Yes  75%

No  21%

Don't Know  0%

No response  4%

If not, why not?

Other - please fill in box

Do you use the on-line prescription service?

Yes  22%

No  73%

No response  5%

If not, why not?

Do you use the on-line appointments system?

Yes  25%

No  68%

No response  7%

If not, why not?

Don't know about it  27%

Too complicated  4%

Prefer to call in or telephone  20%

Other - please fill in box  2%

What is your overall satisfaction with the practice?

No experience  0%

Poor  2%

Fair  5%

Good  17%

Very Good  42%

Excellent  28%

No response  6%

Any other comments?

Thank you for completing this questionnaire. It would assist us if you would also provide the following information.

Gender

Male  34%

Female  55%

No response  11%

Age

17-34  15%

35-54  31%

55-74  29%

75-84  15%

85 and over  1%

No response  9%

How would you describe how often you come to the Practice?

Regularly  21%

Occasionally  49%

Very Rarely  21%

No response  9%

Employment status

Full-time/Part-time employed  40%

Unemployed  16%

Retired  34%

No response  10%