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This survey is confidential – with your help we can continue to improve the service that Holland House provides to its patients.

The results of the survey will be published on our website http://www.hollandhousesurgery.co.uk/ in the newsletter and also on the notice boards in the waiting rooms at the Lytham and Freckleton surgeries. If you would like the results to be e-mailed to you, please inform the practice manager separately, contact details on page 5.

Please contact the practice manager if you would like the survey to be in an alternative format.

Telephoning the Practice

1. The ease of contacting the practice by telephone was

  6%
  12%
  25%
  26%
  23%
  1%
  7%

Results chart

2. The time I had to wait for my call to be answered was

  10%
  17%
  25%
  22%
  17%
  0%
  9%

Results chart

3. The opportunity of speaking to a nurse or GP on the telephone was

  7%
  8%
  17%
  16%
  12%
  29%
  11%

Results chart

Making Appointments with GPs

4. My level of satisfaction in obtaining a suitable appointment or advice from a GP was

  5%
  12%
  18%
  26%
  30%
  0%
  9%

Results chart

5. The ease of obtaining an appointment with a GP within 24 to 48 hours was

  6%
  15%
  15%
  22%
  23%
  9%
  10%

Results chart

6. The ease of obtaining an appointment with a GP within a week was

  4%
  14%
  20%
  21%
  23%
  10%
  8%

Results chart

7. The opportunity to book ahead for an appointment with a GP was

  1%
  11%
  18%
  20%
  27%
  14%
  9%

Results chart

Making Appointments with a Nurse

8. The ease of obtaining an appointment with a Nurse within 24 to 48 hours was

  6%
  12%
  14%
  17%
  21%
  21%
  9%

Results chart

9. The ease of obtaining an appointment with a Nurse within a week was

  3%
  5%
  21%
  20%
  24%
  17%
  10%

Results chart

10. The opportunity to book ahead for an appointment with a Nurse was

  0%
  4%
  14%
  20%
  30%
  21%
  11%

Results chart

11. To what level were you satisfied with the convenience of the nurse appointment you were given?

  0%
  5%
  16%
  21%
  31%
  16%
  11%

Results chart

12. My overall level of satisfaction in obtaining a suitable appointment or advice with a Nurse was

  0%
  5%
  17%
  17%
  33%
  16%
  12%

Results chart

Patient consultation and relationships with staff

13. The manner in which I was treated by the reception staff during my visit was

  2%
  3%
  10%
  30%
  47%
  0%
  8%

Results chart

14. The explanation of treatment options or referral options available to me was

  0%
  6%
  10%
  23%
  30%
  22%
  9%

Results chart

15. If recently discharged from hospital, the follow up from the surgery was

  3%
  0%
  4%
  5%
  10%
  65%
  13%

Results chart

16. The amount of time given to me for my consultation was

  2%
  8%
  13%
  31%
  33%
  4%
  9%

Results chart

17. Would you find a print out of your consultation useful

  46%
  36%
  18%

Results chart

18. Patient confidentiality observed by the reception staff was

  1%
  2%
  11%
  28%
  43%
  5%
  10%

Results chart

19. Overall my level of satisfaction with the practice was

  1%
  7%
  12%
  29%
  42%
  0%
  9%

Results chart

If there was just one improvement you would like implemented at the practice, what would it be?

If you have had a mental health disorder, for example anxiety, depression or dementia, or you are a carer or friend of someone you think is suffering from these conditions and you have tried to help them through contact with the practice - let us know if you feel that you have received appropriate help and treatment. If you have not received appropriate help and treatment, tell us how this could have been improved.

Are you aware that there are alternative services available when a GP or nurse appointment may not be possible? For example, the Urgent Care Unit at Blackpool Victoria Hospital or the 111 service.

Are you aware that Holland House has a Patient Participation Group? Please visit our website to find out more. If you would be interested in learning more about the Group with a view to becoming a virtual member, please contact Reception with your name, address and email addess.

About yourself, It will be useful to collect this information, however if you would prefer not to say, then leave blank

Please advise how many times in the past 12 months you have attended the practice? Give the number in the box

What is your gender?

In your opion, what is your employment status?

  16%
  11%
  1%
  1%
  2%
  0%
  42%
  2%
  0%
  25%

Results chart

If you are in employment and need to see the GP or Nurse at the practice, can you take time off work to do this?

  33%
  4%
  63%

Results chart

Are you a parent or guardian of dependent children or are you a carer for an adult?

  20%
  27%
  53%

Results chart

May I thank you for taking the time to complete this questionnaire, if you have any queries regarding this questionnaire then please contact:

The Practice Manager
Lytham Primary Care Centre
Victoria Street
Lytham. FY8 5DZ
01253 655367

email: heather.kynaston@gp-p81077.nhs.uk

Please Note:

This survey must be completed by no later than

Friday 14 December for it to be included in the data analysis.