Dear Patient
We are conducting our annual patient survey to enable us to review the services we provide here at the surgery.
We would be grateful if you answer the following questions:
Q1. How satisfied are you with the service and care you receive from the Doctors and Nurses here at the surgery?
Q2. How satisfied are you with the service you receive from the reception staff?
Q3. Would you like more privacy at the reception desk when discussing your health?
Q4. Do you have difficulty getting through to the surgery on the telephone to make an appointment?
Q5. The appointments line is open from 9am. Do you feel it would be of benefit to open the line from 8:30am?
Q6. The appointments line closes between 12.00-2.30pm. Do you feel it would be of benefit to open the line for longer in the afternoons?
Q7. Would you like to be able to book appointments online?
Q8. How satisfied are you with the telephone consultation system?
Q9. Are you aware that the practice has a high rate of patients not attending their appointments?
Q10. Do you feel that it would be of benefit to advertise in the waiting room and practice website the amount of missed appointments?
Q11 . Should the practice have a Facebook account to keep patients up to date with what is happening at the surgery?
Q12. Would you be happy to recommend the Practice to your family and friends?
FINALLY....
To help us analyse the answers please tell us a few things about yourself
Are you Male or Female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions in this survey