PATIENT SURVEY 2013
Every year we
create a survey to help us review and address the general needs of our
patients. The information you provide using this survey is anonymous, and will
only be used as a guide for us to improve the services we provide. Please
complete this survey and return to reception.
Wandsworth Medical
Centre Patient Survey 2013
- Are you male or
female?
2.
Which category below includes your age?
3.
What is your preferred method of contact for updates from Wandsworth Medical
Centre?
4.
Which of these topics would you like Wandsworth Medical Centre to provide more
information on?
Please select 5 for us to prioritise.
5.
In what format would you like to access this information?
6.
Do you think the practice would benefit from:
Please select 3 answers
7.
If you feel unwell out of hours but do not consider it an emergency who would
you contact?
8.
Which of the above services were you unaware of?
9.
Do you think new patients would benefit from a "welcome pack" when
they register; informing them of our policy when booking appointments, how to
book appointments, request medication, as well as clinics and services
available at Wandsworth Medical Centre?
|
 Yes
No
If yes, what information would you
suggest we have in them?
------------------------------------------------------------------------------------------------
|
10.
We are interested in educating our reception staff regarding many of our internal
and external services. In your experience how knowledgeable have our
receptionist been when handling your queries?
11.
Do you think the practice would benefit from having pre-booked telephone
consultation appointments with a GP at specific times of the day?
12.
How long on average do you have to wait for a routine non urgent appointment
with a GP?
13.
Have you used our automated telephone appointment booking service?
14.
If yes, how easy was it to use?
15.
If no, what are your reasons for not using it?
16.
Do you have any other comments regarding your experience at Wandsworth Medical
Centre?
Patient
Participation Group needs your views!
Please leave
your contact details with reception informing them that you want to take part
in the next PPG meeting.
Thank you for
taking part in our survey!
The results
will be published on our website once we have had enough responses.