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Patient Experience Survey 2013/2014

Dear Patient

Thank you for taking part in this short survey to help us understand your needs better and improve our service further. Please answer all the questions. NB, the scoring levels are 1 = low, 10 = High

Q1. Taking everything into account, how would you rate the service we provide overall, on a scale of 1-10?

  1%
  0%
  0%
  0%
  3%
  3%
  10%
  27%
  21%
  31%
  4%

Q2. What do you believe is the single most positive aspect of our service?

Q3. What do you believe is the single most negative aspect of our service?

Q4. Do you believe our overall service is better or worse than 6 months ago?

  21%
  68%
  1%
  7%
  3%

Q5. How satisfied are you with being able to book an appointment more than 48 hours and up to two months in advance with your GP?

  16%
  47%
  33%
  4%

Q6. How satisfied are you with getting through to the practice on the telephone?

  7%
  4%
  5%
  6%
  10%
  7%
  12%
  18%
  11%
  14%
  6%

Q7. On average at what time do you contact the practice by telephone

  77%
  17%
  6%

Q8. Whilst both are important, which do you rate higher?

  61%
  35%
  4%

Q9. Are you aware that GP appointments are offered outside of normal opening hours until 8.30pm one night per week at Woodland Medical practice? Please see our website for further information.

  16%
  51%
  30%
  3%

Q10. Think about the last time you tried to see a GP fairly quickly. We offer a Sit and wait surgery at 11am each day or a GP call back service for anything which is deemed urgent Were you able to see a GP on the same day or within 2 weekdays?

  80%
  10%
  10%

Q11. On a scale of 1-10, how would you rate the service offered by our reception team and how high do you feel the level of courtesy is perceived?

  1%
  1%
  0%
  2%
  5%
  4%
  9%
  16%
  20%
  36%
  6%

Q12. How do you rate the service of your GP's at the practice?

  1%
  0%
  1%
  2%
  1%
  1%
  3%
  14%
  20%
  51%
  6%

Q13. GP practices sometimes refer patients on to other health specialists or other health and social care providers, e.g. hospital and consultants. Has this happened to you?

  70%
  20%
  6%
  4%

Q14. How long after your appointment time do you normally have to wait to be seen?

  5%
  67%
  23%
  1%
  4%

Q15. The Practice has a very high DNA rate for patients not cancelling unwanted appointments. Are you aware that the practice offers a free reminder service 24 hours before your appointment by text message to your mobile phone?

  45%
  14%
  38%
  3%

(Note: If you would like this service apply on-line or ask at reception)

Q16. How often do you access the practice website and what for?

Q17. To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  37%
  61%
  2%

What age are you?

  0%
  7%
  8%
  12%
  15%
  17%
  21%
  13%
  1%
  6%

What is the ethnic background with which you most identify?

  95%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

Are you

  30%
  31%
  13%
  1%
  25%

Q.18. How would you describe how often you come to the practice?

  29%
  51%
  17%
  3%

Q19. How clean is our practice?

  76%
  20%
  0%
  0%
  0%
  4%

Q20. Are you interested in learning more about our Patient Participation Group? If yes, see the practice website for more details and send us an email. Alternatively, make a note here of your name and telephone number and we’ll contact you.

Q21. Would you recommend the practice to family or friends.

  91%
  4%
  5%

if No, please give suggestions on how we can improve our service.

Q22. Do you think the practice has sufficient parking facilities including disabled parking

  38%
  55%
  7%

Q23. Are there any further comments and suggestions you have? Please note in the space below

Q24. Is there any information you would like which is currently not available in the practice.

Thank you for completing our patient survey, we will contact you will the results!