85

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  56%
  34%
  4%
  0%
  0%
  0%
  6%

Q2 Being polite and considerate?

  71%
  22%
  1%
  0%
  0%
  0%
  6%

Q3 Listening to you?

  61%
  27%
  7%
  0%
  0%
  0%
  5%

Q4 Giving you enough time?

  45%
  36%
  9%
  2%
  0%
  0%
  8%

Q5 Assessing your medical condition?

  56%
  30%
  5%
  2%
  0%
  0%
  7%

Q6 Explaining your condition and treatment

  54%
  29%
  9%
  1%
  0%
  1%
  6%

Q7 Involving you in decisions about your care?

  56%
  21%
  11%
  1%
  1%
  3%
  7%

About Receptionists and Appointments

Q8 How helpful do you find the receptionists at your GP practice?

  65%
  24%
  4%
  0%
  0%
  7%

Q9 How easy is it to get through to someone at your GP practice on the phone?

  20%
  45%
  18%
  8%
  1%
  1%
  7%

Q10 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  12%
  40%
  10%
  3%
  4%
  23%
  8%

Q11 If you need to see a GP urgently, can you normally get seen on the same day?

  61%
  16%
  14%
  9%

Q12 How important is it to you to be able to book appointments ahead of time in your practice?

  85%
  9%
  6%

Q13 How easy is it to book ahead in your practice?

  14%
  45%
  27%
  3%
  1%
  2%
  8%

Q14 How do you normally book your appointments at your practice? (please X all boxes that apply)

  32%
  84%
  0%
  0%

Q15 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  38%
  81%
  20%
  0%

Thinking of times when you want to see a particular doctor:

Q16 How quickly do you usually get seen?

  36%
  24%
  21%
  9%
  3%
  7%

Q17 How do you rate how quickly you were seen?

  16%
  29%
  24%
  11%
  7%
  1%
  3%
  9%

Thinking of times when you are willing to see any doctor:

Q18 How quickly do you usually get seen?

  58%
  21%
  7%
  5%
  3%
  6%

Q19 How do you rate how quickly you were seen?

  17%
  37%
  15%
  12%
  2%
  1%
  4%
  12%

Thinking of your most recent consultation with a doctor or nurse

Q20 How long did you wait for your consultation to start?

  11%
  45%
  21%
  7%
  4%
  0%
  12%

Q21 How do you rate how long you waited?

  11%
  27%
  24%
  15%
  9%
  1%
  0%
  13%

Q22 Is your GP practice currently open at times that are convenient to you?

  74%
  8%
  5%
  13%

Q23 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  7%
  9%
  18%
  18%
  2%
  2%

If you haven’t seen a nurse in the last 6 months please go to Q29. How good was the Nurse you last saw at:

Q24 Putting you at ease?

  69%
  14%
  1%
  0%
  0%
  1%
  15%

Q25 Giving you enough time?

  63%
  14%
  4%
  0%
  0%
  1%
  18%

Q26 Listening to you?

  68%
  12%
  1%
  0%
  0%
  2%
  17%

Q27 Explaining your condition and treatment?

  60%
  17%
  4%
  0%
  0%
  2%
  17%

Q28 Involving you in decisions about your care?

  52%
  16%
  5%
  0%
  0%
  8%
  19%

Thinking about the care you get from the surgery:

Q29 Overall, how would you describe your experience of your GP surgery?

  42%
  31%
  11%
  8%
  0%
  0%
  8%

Q30 Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  21%
  1%
  0%
  2%
  6%

It will help us to understand your answers if you could tell us a little about yourself

Q31 Are you ?

  31%
  60%
  9%

Q32 How old are you?

  0%
  28%
  30%
  22%
  10%
  10%

Q33 Do you have a long-standing health condition?

  50%
  38%
  1%
  11%

Q34 What is your ethnic group?

  89%
  0%
  0%
  0%
  0%
  1%
  10%

Q35 Which of the following best describes you?

  42%
  1%
  2%
  2%
  5%
  36%
  0%
  12%

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info