85

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  56%
  34%
  4%
  0%
  0%
  0%
  6%

Results chart

Q2 Being polite and considerate?

  71%
  22%
  1%
  0%
  0%
  0%
  6%

Results chart

Q3 Listening to you?

  61%
  27%
  7%
  0%
  0%
  0%
  5%

Results chart

Q4 Giving you enough time?

  45%
  36%
  9%
  2%
  0%
  0%
  8%

Results chart

Q5 Assessing your medical condition?

  56%
  30%
  5%
  2%
  0%
  0%
  7%

Results chart

Q6 Explaining your condition and treatment

  54%
  29%
  9%
  1%
  0%
  1%
  6%

Results chart

Q7 Involving you in decisions about your care?

  56%
  21%
  11%
  1%
  1%
  3%
  7%

Results chart

About Receptionists and Appointments

Q8 How helpful do you find the receptionists at your GP practice?

  65%
  24%
  4%
  0%
  0%
  7%

Results chart

Q9 How easy is it to get through to someone at your GP practice on the phone?

  20%
  45%
  18%
  8%
  1%
  1%
  7%

Results chart

Q10 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  12%
  40%
  10%
  3%
  4%
  23%
  8%

Results chart

Q11 If you need to see a GP urgently, can you normally get seen on the same day?

  61%
  16%
  14%
  9%

Results chart

Q12 How important is it to you to be able to book appointments ahead of time in your practice?

  85%
  9%
  6%

Results chart

Q13 How easy is it to book ahead in your practice?

  14%
  45%
  27%
  3%
  1%
  2%
  8%

Results chart

Q14 How do you normally book your appointments at your practice? (please X all boxes that apply)

  32%
  84%
  0%
  0%

Q15 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  38%
  81%
  20%
  0%

Thinking of times when you want to see a particular doctor:

Q16 How quickly do you usually get seen?

  36%
  24%
  21%
  9%
  3%
  7%

Results chart

Q17 How do you rate how quickly you were seen?

  16%
  29%
  24%
  11%
  7%
  1%
  3%
  9%

Results chart

Thinking of times when you are willing to see any doctor:

Q18 How quickly do you usually get seen?

  58%
  21%
  7%
  5%
  3%
  6%

Results chart

Q19 How do you rate how quickly you were seen?

  17%
  37%
  15%
  12%
  2%
  1%
  4%
  12%

Results chart

Thinking of your most recent consultation with a doctor or nurse

Q20 How long did you wait for your consultation to start?

  11%
  45%
  21%
  7%
  4%
  0%
  12%

Results chart

Q21 How do you rate how long you waited?

  11%
  27%
  24%
  15%
  9%
  1%
  0%
  13%

Results chart

Q22 Is your GP practice currently open at times that are convenient to you?

  74%
  8%
  5%
  13%

Results chart

Q23 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  7%
  9%
  18%
  18%
  2%
  2%

If you haven’t seen a nurse in the last 6 months please go to Q29. How good was the Nurse you last saw at:

Q24 Putting you at ease?

  69%
  14%
  1%
  0%
  0%
  1%
  15%

Results chart

Q25 Giving you enough time?

  63%
  14%
  4%
  0%
  0%
  1%
  18%

Results chart

Q26 Listening to you?

  68%
  12%
  1%
  0%
  0%
  2%
  17%

Results chart

Q27 Explaining your condition and treatment?

  60%
  17%
  4%
  0%
  0%
  2%
  17%

Results chart

Q28 Involving you in decisions about your care?

  52%
  16%
  5%
  0%
  0%
  8%
  19%

Results chart

Thinking about the care you get from the surgery:

Q29 Overall, how would you describe your experience of your GP surgery?

  42%
  31%
  11%
  8%
  0%
  0%
  8%

Results chart

Q30 Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  21%
  1%
  0%
  2%
  6%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q31 Are you ?

  31%
  60%
  9%

Results chart

Q32 How old are you?

  0%
  28%
  30%
  22%
  10%
  10%

Results chart

Q33 Do you have a long-standing health condition?

  50%
  38%
  1%
  11%

Results chart

Q34 What is your ethnic group?

  89%
  0%
  0%
  0%
  0%
  1%
  10%

Results chart

Q35 Which of the following best describes you?

  42%
  1%
  2%
  2%
  5%
  36%
  0%
  12%

Results chart

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info