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Milton House Patient Survey 2013/2014

Thinking about your latest visit to the surgery:

How good was the GP/Nurse at putting you at your ease?

  77%
  11%
  3%
  0%
  0%
  1%
  8%

How good was the Doctor/Nurse at listening to you?

  78%
  12%
  4%
  0%
  0%
  0%
  6%

Did you feel the Doctor/Nurse gave you enough time?

  93%
  0%
  1%
  2%
  4%

How good was the Doctor/Nurse at assessing your medical condition?

  64%
  20%
  5%
  0%
  1%
  4%
  6%

How good was the Doctor/Nurse at explaining your condition and treatment?

  66%
  18%
  4%
  1%
  0%
  5%
  6%

How good was the Doctor/Nurse at involving you in decisions about your care?

  61%
  21%
  5%
  0%
  1%
  7%
  5%

How long did you wait for your consultation to start?

  18%
  43%
  20%
  8%
  5%
  6%

What was the name of the doctor/nurse you saw?

Thinking about the surgery premises please rate the following aspects:

The layout of Reception in particular for patient confidentiality

  7%
  20%
  21%
  37%
  6%
  3%
  0%
  6%

The Wating Room for comfort and information provided

  12%
  27%
  30%
  23%
  1%
  1%
  6%

How easy do find it to see a doctor in an upstairs room?

  45%
  35%
  13%
  1%
  0%
  0%
  6%

Were you aware that you could request a downstairs room when making an appointment?

  38%
  58%
  4%

Patient Communication

Were you aware you could download information from our website including forms to advise us of a change of details etc.?

  52%
  44%
  4%

How good are we at keeping patients informed if there are delays in being seen by the doctor/nurse?

  8%
  23%
  28%
  16%
  6%
  12%
  7%

How helpful do you find the Receptionists at this practice

  55%
  32%
  4%
  2%
  4%
  3%

Ease of Access

How easy is it to get through on the telephone?

  13%
  47%
  23%
  9%
  1%
  2%
  5%

How easy is it to speak to a doctor/nurse on the telephone?

  11%
  43%
  15%
  5%
  5%
  16%
  5%

If you need to see a GP urgently can you normally get seen on the same day?

  56%
  17%
  23%
  4%

How easy is it to book ahead in this practice?

  18%
  35%
  22%
  14%
  1%
  5%
  5%

How do you normally book appointments at this practice?

  8%
  66%
  22%
  0%
  4%

If you want to see a PARTICULAR doctor, how quickly do you usually get seen?

  13%
  28%
  27%
  10%
  18%
  4%

What is the name of the particular doctor you want to see?

If you are willing to see ANY doctor, how quickly do you usually get seen?

  62%
  17%
  3%
  5%
  8%
  5%

Would you be prepared to be a member of the Milton House Patients' Focus Group?

  31%
  65%
  4%

It would help us to understand your answers if you could tell us a little about yourself:

Are you?

  31%
  66%
  3%

How old are you?

  0%
  28%
  41%
  19%
  8%
  4%

Do you have a long standing health condition?

  48%
  44%
  3%
  5%

Finally, please add any other comments you would like to make about this surgery