100

Improving Practice survey 2013

THE DOCTOR (whom you have just seen)

Overall satisfaction with this visit

  53%
  16%
  2%
  0%
  0%
  29%

Amount of time given to me for this visit

  46%
  22%
  3%
  1%
  1%
  27%

Warmth of the doctor's greeting

  51%
  21%
  1%
  0%
  0%
  27%

Respect shown to me

  51%
  21%
  1%
  0%
  0%
  27%

Doctor's ability to listen to me properly

  53%
  18%
  2%
  0%
  0%
  27%

Doctor's concern for me as a person

  49%
  19%
  5%
  0%
  0%
  27%

Opportunity to express my concerns of fears

  49%
  14%
  7%
  0%
  0%
  30%

Consideration of my personal situation in deciding on a treatment or advising me

  50%
  16%
  3%
  1%
  0%
  30%

Doctor's explaination of things to me

  51%
  18%
  2%
  1%
  0%
  28%

Effective and speedy referral to a specialist, if necessary

  44%
  7%
  6%
  1%
  0%
  42%

Extent to which I felt reassured by this doctor

  46%
  18%
  5%
  0%
  0%
  31%

My confidence in this doctor's ability

  50%
  17%
  5%
  0%
  0%
  28%

Doctors ongoing management of my case

  45%
  12%
  7%
  0%
  0%
  36%

THE NURSES

Overall satisfaction with this visit

  45%
  16%
  1%
  0%
  0%
  38%

Warmth of nurses greeting

  47%
  10%
  2%
  0%
  0%
  41%

Condition of the treatment room

  44%
  13%
  2%
  0%
  0%
  41%

Extent to which the nurse was prepared for my visit

  39%
  15%
  1%
  0%
  0%
  45%

Care and skill with which the procedure was undertaken

  40%
  15%
  2%
  0%
  0%
  43%

Clarity of any explanations given

  42%
  11%
  3%
  1%
  0%
  43%

Amount of time given to me for this visit

  37%
  16%
  2%
  1%
  0%
  44%

Quality of support and communication from Community Nurses and Visiting Nurses

  28%
  14%
  1%
  0%
  0%
  57%

THE PRACTICE

Our opening hours

  48%
  34%
  10%
  0%
  0%
  8%

Contacting us by telephone

  39%
  36%
  17%
  0%
  0%
  8%

Satisfaction with the day and time of your appointment

  38%
  34%
  12%
  5%
  1%
  10%

Being able to see a doctor urgently when required

  27%
  35%
  16%
  4%
  3%
  15%

Being able to see a doctor of your choice

  18%
  24%
  20%
  13%
  9%
  16%

Being able to speak to a doctor on the telephone when necessary

  34%
  35%
  8%
  4%
  0%
  19%

Length of time waiting in the practice for your appointment

  24%
  28%
  22%
  6%
  3%
  17%

THE ADMINISTRATION

The way you were treated by the reception staff

  66%
  26%
  4%
  0%
  0%
  4%

Respect shown for your privacy and confidentiality

  51%
  32%
  6%
  1%
  0%
  10%

Information provided by us about our services (eg, repeat prescriptions, test results, cost of private certificates)

  47%
  27%
  11%
  2%
  0%
  13%

IN GENERAL

For the practice website, the quality of information and ease of use

  30%
  21%
  10%
  0%
  1%
  38%

Access facilities for disabled patients

  25%
  25%
  8%
  1%
  0%
  41%

The opportunity for making compliments or complaints to us about our service and quality of care

  23%
  27%
  9%
  2%
  1%
  38%

Information provided about how to stay healthy (eg, alcohol use, risks of smoking, diet habits, inherited conditions, etc)

  29%
  33%
  10%
  2%
  0%
  26%

Availabilty and administration of reminder systems for ongoing health checks

  31%
  23%
  13%
  1%
  1%
  31%

Comfort of the waiting room (eg, chairs, magazines, children's facilities, music)

  38%
  36%
  14%
  0%
  0%
  12%

Position and arrangement of information leaflets

  29%
  36%
  16%
  0%
  1%
  18%

Arrangement of, and information on, TV screens

  42%
  30%
  13%
  2%
  0%
  13%

Parking arrangements

  24%
  17%
  29%
  13%
  6%
  11%