100
Improving Practice survey 2013
THE DOCTOR (whom you have just seen)
Overall satisfaction with this visit
Amount of time given to me for this visit
Warmth of the doctor's greeting
Respect shown to me
Doctor's ability to listen to me properly
Doctor's concern for me as a person
Opportunity to express my concerns of fears
Consideration of my personal situation in deciding on a treatment or advising me
Doctor's explaination of things to me
Effective and speedy referral to a specialist, if necessary
Extent to which I felt reassured by this doctor
My confidence in this doctor's ability
Doctors ongoing management of my case
THE NURSES
Overall satisfaction with this visit
Warmth of nurses greeting
Condition of the treatment room
Extent to which the nurse was prepared for my visit
Care and skill with which the procedure was undertaken
Clarity of any explanations given
Amount of time given to me for this visit
Quality of support and communication from Community Nurses and Visiting Nurses
THE PRACTICE
Our opening hours
Contacting us by telephone
Satisfaction with the day and time of your appointment
Being able to see a doctor urgently when required
Being able to see a doctor of your choice
Being able to speak to a doctor on the telephone when necessary
Length of time waiting in the practice for your appointment
THE ADMINISTRATION
The way you were treated by the reception staff
Respect shown for your privacy and confidentiality
Information provided by us about our services (eg, repeat prescriptions, test results, cost of private certificates)
IN GENERAL
For the practice website, the quality of information and ease of use
Access facilities for disabled patients
The opportunity for making compliments or complaints to us about our service and quality of care
Information provided about how to stay healthy (eg, alcohol use, risks of smoking, diet habits, inherited conditions, etc)
Availabilty and administration of reminder systems for ongoing health checks
Comfort of the waiting room (eg, chairs, magazines, children's facilities, music)
Position and arrangement of information leaflets
Arrangement of, and information on, TV screens
Parking arrangements