289

Patient Questionnaire 2013/14

  19%
  19%
  19%
  17%
  17%
  6%

How do you normally book your appointments to see a GP or Nurse?

  17%
  80%
  2%
  1%

Is there a particular GP you usually prefer to see or speak to?

  62%
  35%
  3%

How often do you see or speak to the GP you prefer?

  19%
  38%
  28%
  4%
  11%

Are you aware of how the appointment system works?

  78%
  20%
  2%

Are you happy with the appointment system?

  82%
  13%
  5%

If not, could you explain why this is:

Generally how easy is it to get through to someone at your GP surgery on the phone?

  22%
  53%
  12%
  1%
  0%
  12%


About the Receptionist

Listen to you?

  52%
  37%
  9%
  0%
  0%
  2%

Take enough time with you?

  48%
  37%
  10%
  0%
  0%
  5%

Explain what you want to know?

  48%
  36%
  10%
  0%
  1%
  5%

Are friendly and helpful to you?

  55%
  33%
  10%
  0%
  0%
  2%

Answer your questions?

  49%
  33%
  12%
  0%
  2%
  4%

How satisfied are you with the hours that you GP surgery is open?

  49%
  42%
  4%
  1%
  4%

Overall how would you describe your experience of your GP surgery?

  47%
  47%
  3%
  0%
  3%

Would you recommend your GP surgery to someone who has just moved to the local area?

  56%
  34%
  5%
  2%
  0%
  3%


How would you judge the Clinician on the following criteria:

Being Polite?

  78%
  17%
  2%
  0%
  0%
  3%

Making you feel at ease?

  76%
  16%
  4%
  0%
  0%
  4%

Listening to you?

  76%
  16%
  2%
  0%
  0%
  6%

Assessing your medical condition?

  70%
  20%
  2%
  0%
  4%
  4%

Explaining your condition and treatment?

  66%
  20%
  3%
  0%
  5%
  6%

Involving you in decisions about your treatement?

  63%
  18%
  4%
  0%
  8%
  7%

Providing or arranging treatment for you?

  61%
  17%
  3%
  0%
  12%
  7%

Advising you on Self Help?

  57%
  18%
  4%
  0%
  14%
  7%

Are you confident that:

The clinician is hoest and trustworthy?

  96%
  0%
  4%

The clinician’s ability to provide care?

  93%
  2%
  5%

I would be happy to see this clinician again?

  94%
  1%
  5%

Was this visit with your usual clinician?

  72%
  17%
  11%

Please add any comments you want to make about this Clinician or the Surgery:

Are you Male or Female?

  33%
  63%
  4%

How old are you?

  2%
  7%
  13%
  11%
  18%
  21%
  12%
  7%
  3%
  6%

What is your ethnic group?

  91%
  0%
  0%
  0%
  1%
  0%
  0%
  1%
  0%
  0%
  7%

Name

Email Address

Telephone No