We would be grateful if you would complete this survey about your general practice. Your doctors want to provide you with the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.Thank you.
Q1 How helpful is the information we provide about the different ways you can contact and get help or advice from the practice (eg; website, leaflets, posters etc)
Q2 How helpful do you find the receptionists at your GP practice?
Q3 How easy is it to get through to someone at your GP practice on the phone?
Q4 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q5 If you need to see a GP urgently, can you normally get seen on the same day?
Q6 How important is it to you to be able to book appointments ahead of time in your practice?
Q7 How easy is it to book ahead in your practice?
Q8 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)
Q9 How satisfied are you with the opening hours at the surgery ?
Q10 When you last saw a Doctor or Nurse how would you rate their manner and attitude (eg; putting you at east, listening to you carefully and taking you seriously)?
Q11 Overall, how would you describe your experience of your GP surgery?
Q12 Would you recommend your GP surgery to someone who has just moved to your local area?
Q13 Are you ?
Q14 How old are you?
Q15 Do you have a long-standing health condition?
Q16 What is your ethnic group?
Q17 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice: