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Dear Patient,

Thank you very much for taking the time to complete this survey. We are very keen to hear what patients think of our services. Once we have collated all the responses we will discuss the results with our 'Patient Reference Group', and if there are any areas of concern we will devise an 'action plan' to address those areas. The action plan will be published on our website.

Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.

Click send when you are done.

Q1. When booking a 'routine' doctors appointment, how easy is it to get an appointment?

  45%
  29%
  19%
  2%
  0%
  5%

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Q2. When you need to see the doctor urgently. Are you able to get an appointment within a timeframe that is acceptable to you?

  70%
  2%
  24%
  4%

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Q3. How would you rate our appointment system?

  34%
  38%
  18%
  6%
  0%
  0%
  0%
  4%

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Q4. How helpful do you find our Receptionists?

  73%
  19%
  3%
  0%
  0%
  0%
  5%

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Q5. How helpful do you find our Dispensers?

  73%
  22%
  2%
  0%
  0%
  0%
  3%

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Q6. How satisfied are you with the care that you receive from Dr Morris, Dr Manto or Dr Mackay at the medical centres?

  84%
  9%
  2%
  0%
  0%
  0%
  5%

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Q7. How satisfied are you with the care that you receive from the nurses at the medical centres?

  95%
  1%
  0%
  0%
  0%
  1%
  3%

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Q8. These next three questions (8a to 8c) are about the areas of concern raised in our survey last year.

8a. Doctors appts are 10 mins long, we do try our very best to keep the surgeries running to time, but often patients with complex problems will need more of the Doctors time, as a consequence the surgeries overrun. If we increase appointment times it would mean less appointment availability. We do appreciate how frustrating delays are.
We try to provide details of wait times on the 'patient calling in boards' if the doctor is running behind. How good are we at informing you if the doctor is delayed?

  45%
  31%
  14%
  4%
  0%
  0%
  6%

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8b. Patient comments from the survey last year asked us to remove the television from Fressingfield and radio from Stradbroke as they found them an annoyance, do you feel this has improved the waiting areas ?

  50%
  43%
  7%

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8c. The outcome of the survey last year showed that patients felt that we should be doing more to publicise our text message appointment reminder system to try to prevent the number of patients missing appointments. Patients not turning up for their appointments means we lose approx 156 hours of appts every year. Do you use our text message appointment reminder system?

  44%
  54%
  2%

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If you have answered 'NO' please let us know why you do not use the text appointment reminder service?

  15%
  5%
  30%
  50%

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If you would like to use the service please contact us to let us have your mobile number.

Q9. Practice Facilities - please let us know what you think about the following facilities ?

Q9a - Car Parking

  15%
  66%
  4%
  8%
  1%
  6%

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Q9b - Waiting Areas

  57%
  36%
  0%
  2%
  0%
  5%

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Q9c - Patient Toilet Facilities

  48%
  24%
  0%
  0%
  23%
  5%

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Q10. What does the practice do well?

Q11. What could the practice improve on?

Q12. Overall, how would you rate the service we provide to our patients?

  53%
  36%
  8%
  0%
  0%
  0%
  0%

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Please add any other comments you would like to make about us:

And finally, we would like to find out more about other services that you might access locally

Do you access any of the following services?

  3%
  7%
  10%
  80%

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Please provide any comments about these services or the availability of these services below

______________________________________________________________________________

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  44%
  49%
  7%

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What age are you?

  0%
  1%
  3%
  6%
  11%
  25%
  35%
  12%
  0%
  7%

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Do you have a long-standing health condition?

  66%
  29%
  1%
  4%

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What is the ethnic background with which you most identify?

  95%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  4%

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Which of the following best describes you?

  33%
  0%
  0%
  6%
  3%
  50%
  1%
  7%

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How would you describe how often you come to the practice?

  45%
  39%
  13%
  3%

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Which medical centre would you normally attend?

  56%
  23%
  19%

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In the last 12 months which GP did you normally see?

  23%
  29%
  33%
  12%

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Many thanks for your time in answering the questions on this survey.