21

PATIENT SATISFACTION SURVEY 2013

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

ABOUT APPOINTMENTS AND RECEPTIONISTS

Q1: How easy was it to get an appointment for the time you wanted?

  38%
  47%
  14%

Q2: Were you able to see the GP you wanted to see?

  42%
  38%
  23%

Q3: How easy was it to get an appointment with the GP you wanted to see?

  47%
  33%
  9%
  11%

Q4: How important is it that you see a specific GP when coming to this practice?

  4%
  9%
  52%
  28%
  7%

Q5: How well do you know which days of the week your GP is available?

  4%
  19%
  38%
  33%
  6%

Q6 How helpful do you find the receptionists at your GP practice?

  28%
  52%
  9%
  9%
  0%

Q7 How easy is it to get through to someone at your GP practice on the phone?

  28%
  42%
  9%
  14%
  0%
  4%

Q8 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  9%
  38%
  9%
  4%
  4%
  28%
  8%

Q9 If you need to see a GP urgently, can you normally get seen on the same day?

  52%
  9%
  38%

Q10 How important is it to you to be able to book appointments ahead of time in your practice?

  76%
  19%
  5%

Q11 How easy is it to book ahead in your practice?

  14%
  28%
  19%
  23%
  14%

Q12 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  9%
  100%
  0%
  0%

Thinking of times when you want to see a particular doctor:

Q13 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  9%
  95%
  57%
  0%

Q14 How quickly do you usually get seen?

  47%
  33%
  9%
  9%
  0%

Q15 How do you rate this?

  19%
  14%
  33%
  19%
  0%
  9%
  4%

Thinking of times when you are willing to see any doctor:

Q16 How quickly do you usually get seen?

  66%
  23%
  0%
  0%
  9%

Q17 How do you rate this?

  23%
  19%
  23%
  14%
  9%
  0%
  9%

Thinking of your most recent consultation with a doctor or nurse

Q18 How long did you wait for your consultation to start?

  9%
  47%
  28%
  4%
  9%
  0%

Q19 How do you rate this?

  19%
  14%
  28%
  28%
  4%
  4%
  0%

PRESCRIPTIONS

Q20: were you aware you could request repeat prescriptions on line?

  85%
  4%
  11%

Q21: were you aware we require at least 48 hours notice for repeat prescriptions?

  95%
  0%
  5%

Q22: Do you know about electronic prescribing-+.

  28%
  61%
  11%

It will help us to understand your answers if you could tell us a little about yourself :

Q23 Are you?

  52%
  42%
  6%

Q24 How old are you?

  0%
  14%
  47%
  23%
  14%

Q25 Do you have a long-standing health condition?

  76%
  23%
  0%

Q26 What is your ethnic group?

  90%
  0%
  0%
  0%
  0%
  0%
  10%

Q27 Which of the following best describes you?

  47%
  0%
  0%
  9%
  0%
  38%
  0%
  6%

Finally, please add any other comments you would like to make about your GP practice.