75

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

  16%
  50%
  33%

Q2: Were you able to see the GP you wanted to see?

  4%
  37%
  58%

Q3: How easy was it to get an appointment with the GP you wanted to see?

  12%
  41%
  33%
  14%

Q4: How important is it to you that you see a specific GP when coming to this practice?

  1%
  22%
  53%
  22%

Q5: If you have had an appointment with a GP or Nurse within the last 6 months,were you able to get a 'non urgent' appointment within 2 weeks?

  50%
  10%
  33%
  7%

Q6: If you needed to see a GP urgently within the last 6 months were you able to get an appointment on the same day?

  49%
  10%
  40%

Q7: Are you aware you can have a telephone consultation instead of a face to face appointment if you prefer?

  74%
  24%
  2%

Q8: We often have 'missed'appointments by patients,how easy do you find it to contact the surgery to cancel an appointment?

  8%
  41%
  49%
  2%

Q9: Would you like the opportunity to be able to book an appointment ' on line'

  66%
  33%

Q10: How easy do you find it to book an appointment with the Practice Nurse?

  2%
  53%
  40%
  5%

Q11:In general, how satisfied are you with the care you receive from the Surgery?

  1%
  76%
  20%
  3%

Q12: Would you be happy to recommend the Practice to Family and Friends?

  93%
  0%
  6%

Q13: Have you needed to use the 111 Service

  22%
  77%

Q14: If Yes, were you satisfied with the service?

  20%
  2%
  78%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  40%
  58%
  2%

What age are you?

  1%
  8%
  14%
  13%
  20%
  6%
  22%
  5%
  6%
  5%

What is the ethnic background with which you most identify?

  76%
  1%
  0%
  1%
  4%
  4%
  1%
  0%
  0%
  0%
  2%
  6%
  5%

How would you describe how often you come to the practice?

  29%
  48%
  18%
  5%

Many thanks for your time in answering the questions on this survey.