The Devonshire Practice

Number of Responses: 75

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  16%

Fairly easy  50%

Very easy  33%

Q2: Were you able to see the GP you wanted to see?

No  4%

Did not want specific GP  37%

Yes  58%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  12%

Fairly easy  41%

Very easy  33%

No response  14%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  1%

Not at all important  22%

Fairly important  53%

Very important  22%

Q5: If you have had an appointment with a GP or Nurse within the last 6 months,were you able to get a 'non urgent' appointment within 2 weeks?

Yes  50%

No  10%

Not Applicable  33%

No response  7%

Q6: If you needed to see a GP urgently within the last 6 months were you able to get an appointment on the same day?

Yes  49%

No  10%

Not Applicable  40%

Q7: Are you aware you can have a telephone consultation instead of a face to face appointment if you prefer?

Yes  74%

No  24%

No response  2%

Q8: We often have 'missed'appointments by patients,how easy do you find it to contact the surgery to cancel an appointment?

Not very easy  8%

Fairly easy  41%

Very easy  49%

No response  2%

Q9: Would you like the opportunity to be able to book an appointment ' on line'

Yes  66%

No  33%

Q10: How easy do you find it to book an appointment with the Practice Nurse?

Not very easy  2%

Fairly easy  53%

Very easy  40%

No response  5%

Q11:In general, how satisfied are you with the care you receive from the Surgery?

Not satisfied  1%

Very satisfied  76%

fairly satisfied  20%

No response  3%

Q12: Would you be happy to recommend the Practice to Family and Friends?

Yes  93%

No  0%

Possibly  6%

Q13: Have you needed to use the 111 Service

Yes  22%

No  77%

Q14: If Yes, were you satisfied with the service?

Yes  20%

No:  2%

No response  78%

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  40%

Female  58%

No response  2%

What age are you?

Under 16  1%

17 - 24  8%

25 - 34  14%

35 - 44  13%

45 - 54  20%

55 - 64  6%

65 - 74  22%

75 - 84  5%

Over 84  6%

No response  5%

What is the ethnic background with which you most identify?

White British  76%

White Irish  1%

Mixed White & Black Caribbean  0%

Mixed White & Black African  1%

Mixed White & Black Asian  4%

Indian  4%

Pakistani  1%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chinese  2%

Other  6%

No response  5%

How would you describe how often you come to the practice?

Regularly  29%

Occasionally  48%

Very Rarely  18%

No response  5%

Many thanks for your time in answering the questions on this survey.