The Knoll Surgery

Number of Responses: 17

Pharmacy Survey - September 2013

Which Pharmacy do you use?

Boots - Princeway  35%

Boots - Church Street  17%

Hollands - Kingsley  5%

Fearns - Helsby  5%

Knoll Dispensary (Kingsley or Frodsham)  35%

How do you order your repeat prescription?

If you collect your medication from a pharmacy and they manage your order has the PHARMACY received your prescription from the practice?

If you have to wait - how long for?

Less than 5 minutes  23%

5 - 10 minutes  23%

10 - 15 minutes  11%

15 - 30 minutes  5%

More than 30 minutes  11%

No response  27%

Generally how satisfied have you been with the time it has taken to make up your prescription?

Very satisfied  41%

Fairly satisfied  35%

Not very satisfied  5%

Not at all satisfied  11%

No response  8%

Are your medications usually in stock

Always  35%

Usually  52%

Sometimes  11%

Rarely  0%

Are you given the correct medication?

Always  82%

Usually  11%

Sometimes  5%

Rarely  0%

Do you know if the pharmacy you use has a consultation room where you can speak without being overheard?

Yes  58%

No  35%

No response  7%

Other than collecting your medication are you aware of any of the other services provided by the Pharmacy (except Knoll Dispensary) please indicate below

Is the service you received from the pharmacy staff polite and efficient? Please add any comments about this or any of the questions here