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Practice Survey 2013/14

Are you aware we have a Practice Website where you can find a wealth of information regarding the Practice and the services we provide?

  76%
  23%

If you answered 'Yes' above, do you regularly visit the site?

  21%
  60%
  19%

We want to keep patients up to date with current NHS topics and what is happening in general within the Practice. How would you like to access this information ~ please tick all that apply:

  57%
  50%
  47%

Have you been aware of our various advertising campaigns regarding EMIS Access?

  27%
  69%
  4%

Are you aware that we now offer the facility to enable you to book a routine 10 minute appointment with a doctor on-line by registering for EMIS Access?

  44%
  52%
  4%

Would you like to receive text message reminders for your appointment at the Surgery?

  48%
  50%
  2%

Are you happy with the service you receive from our Receptionists?

  95%
  3%
  2%

If you answered 'No' above, why?

Do you use our in-house Dispensary facilities?

  66%
  32%
  2%

If you answered 'Yes' above, were you happy with the service you received from the Dispensary Staff?

  65%
  2%
  33%

If you answered 'No' above, why?

Are you aware of the facility to order your repeat prescriptions on-line by registering for EMIS Access?

  65%
  31%
  4%

How do you usually order your repeat prescriptions?

  21%
  32%
  28%
  9%
  10%

Are you aware we have a Nurse Practitioner who can see and treat 'minor illness'?

  86%
  12%
  2%

When appropriate, if offered an appointment with the Nurse Practitioner, usually on the same day, would you be happy to accept this appointment?

  95%
  3%
  2%

If you answered 'No' above, please state your reasons:

Are there any other problems/issues you would like to bring to our attention? Please comment in the box below:

Taking into account the constraints of our Practice buildings, what improvements do you think could be made to the waiting area of the Surgery you use most often? Please specify, stating which Surgery:

Please indicate your sex:

  38%
  60%
  2%

Please indicate your age group:

  1%
  4%
  23%
  27%
  30%
  12%