East Harling & Kenninghall Medical Practice

Number of Responses: 205

Practice Survey 2013/14

Are you aware we have a Practice Website where you can find a wealth of information regarding the Practice and the services we provide?

Yes  76%

No  23%

If you answered 'Yes' above, do you regularly visit the site?

Yes  21%

No  60%

No response  19%

We want to keep patients up to date with current NHS topics and what is happening in general within the Practice. How would you like to access this information ~ please tick all that apply:

Have you been aware of our various advertising campaigns regarding EMIS Access?

Yes  27%

No  69%

No response  4%

Are you aware that we now offer the facility to enable you to book a routine 10 minute appointment with a doctor on-line by registering for EMIS Access?

Yes  44%

No  52%

No response  4%

Would you like to receive text message reminders for your appointment at the Surgery?

Yes  48%

No  50%

No response  2%

Are you happy with the service you receive from our Receptionists?

Yes  95%

No  3%

No response  2%

If you answered 'No' above, why?

Do you use our in-house Dispensary facilities?

Yes  66%

No  32%

No response  2%

If you answered 'Yes' above, were you happy with the service you received from the Dispensary Staff?

Yes  65%

No  2%

No response  33%

If you answered 'No' above, why?

Are you aware of the facility to order your repeat prescriptions on-line by registering for EMIS Access?

Yes  65%

No  31%

No response  4%

How do you usually order your repeat prescriptions?

Using the EMIS Access on-line facility  21%

By telephone  32%

By depositing your repeat slip into the Surgery  28%

In person at Reception  9%

No response  10%

Are you aware we have a Nurse Practitioner who can see and treat 'minor illness'?

Yes  86%

No  12%

No response  2%

When appropriate, if offered an appointment with the Nurse Practitioner, usually on the same day, would you be happy to accept this appointment?

Yes  95%

No  3%

No response  2%

If you answered 'No' above, please state your reasons:

Are there any other problems/issues you would like to bring to our attention? Please comment in the box below:

Taking into account the constraints of our Practice buildings, what improvements do you think could be made to the waiting area of the Surgery you use most often? Please specify, stating which Surgery:

Please indicate your sex:

Male  38%

Female  60%

No response  2%

Please indicate your age group:

Under 18  1%

18 - 30  4%

31 - 45  23%

46 - 60  27%

61 - 74  30%

Over 75  12%