We would be grateful if you would complete this survey about the surgery and general practice. We want to provide the highest standard of care. A summary from this survey will be fed back to us to help us identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Q6 How easy is it to book ahead in your practice?
Q7 How do you normally book your appointments at your practice? (please X all boxes that apply)
Q8 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)
Thinking of times when you want to see a particular doctor:
Q9 How quickly do you usually get seen?
Q10 How do you rate how quickly you were seen?
Thinking of times when you are willing to see any doctor:
Q11How quickly do you usually get seen?
Q12 How do you rate how quickly you were seen?
Thinking of your most recent consultation with a doctor or nurse
Q13 How long did you wait for your consultation to start?
Q14 How do you rate how long you waited?
Q15 Is your GP practice currently open at times that are convenient to you?
Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
Q17 Is there a particular GP you usually prefer to see or speak to?
Q18How often do you see or speak to the GP you prefer?
Q19 Overall, how would you describe your experience of your GP surgery?
Q20 Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q21 Are you ?
Q22 How old are you?
Q23Do you have a long-standing health condition?
Q24 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info