381

Patient Survey 2013/14

A. The appointments system

Q1. Are you aware that you can book a telephone appointment with a doctor or nurse for simple queries and advice when an examination is not required?

  86%
  13%
  1%

Q2. Are you aware that both the GP & Practice Nurse run an extended hours surgery on Monday evening for patients who work full time?

  51%
  48%
  1%

Q3. Are you aware that the surgery has 2 Practice Nurses who can prescribe for some* conditions? (*list available in surgery & on the website)

  53%
  45%
  2%

Q4. Do you know when it might be appropriate for you to see a Practice Nurse instead of a Doctor?

  55%
  43%
  2%

Q5. Standard GP appointments are for 10 minutes. Are you aware that you can ask for an extended appointment if you need to discuss more than 1 issue?

  47%
  51%
  2%

Q6. Would you like to be notified if the doctors or nurses are running 20 minutes or more late?

  86%
  11%
  3%

B. Booking your appointment

Q7. Are you aware that you can book your appointments with the GPs online through the surgery website?

  56%
  31%
  11%
  2%

Q8. If you have used the online booking system, how easy was it to use?

  6%
  4%
  2%
  1%
  64%
  23%

Q9. Generally, how easy is it to get through to someone at the surgery on the phone?

  13%
  44%
  22%
  10%
  3%
  8%

Q10. How easy is it to get a same day appointment for a medically urgent condition?

  18%
  35%
  15%
  11%
  14%
  7%

Q11. How easy is it to get an appointment on the day you want?

  6%
  36%
  28%
  18%
  5%
  7%

Q12. We are a group practice & you may see any of the doctors, not just the one you are registered with. How often do you see or speak to the GP of your choice?

  14%
  19%
  35%
  13%
  15%
  4%

Q13. How helpful do you find the receptionists at the surgery?

  54%
  33%
  7%
  3%
  0%
  3%

Q14. Overall, how would you describe your experience of making an appointment?

  26%
  43%
  16%
  8%
  2%
  5%

C. Cancelling appointments

Q15. Missed appointments can be a problem for the practice. Can you easily contact the practice when you wish to cancel an appointment?

  64%
  19%
  6%
  1%
  1%
  9%

Q16. Are you aware that you can cancel your appointments online through the surgery website?

  25%
  61%
  10%
  4%

Q17. Are you aware that patients who repeatedly fail to attend appointments may be asked to register elsewhere?

  46%
  49%
  5%

Q18. Did you know that if you provide us with your mobile number we can remind you of your appointment by text?

  64%
  29%
  7%

Q19. Have you ever missed an appointment because …?

  0%
  8%
  6%
  1%
  2%
  76%
  7%

D. Overall satisfaction - If you have visited the surgery in the last 12 months, please tell us about your experience

Q20. Was there anything particularly good about your surgery visit/What do you like most about the surgery?

Q21. Was there anything that could be improved/What do you like the least?

Q22. Are there any changes that you think might improve the waiting room?

Q23. Have you visited the surgery website www.alrewassurgery.co.uk?

  41%
  38%
  11%
  10%

Q23b. If you have visited the website, do you have any suggestions for improvements?

Are you male or female?

  26%
  46%
  28%

Age

  0%
  2%
  7%
  12%
  18%
  15%
  26%
  12%
  8%

White

  91%
  1%
  8%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  0%
  0%
  0%
  100%

Black or Black British

  0%
  0%
  100%

Chinese or Other

  0%
  1%
  99%