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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how you feel about how we deal with you as a patient. We are reviewing our Front of House (Reception) and first patient contacts over the coming months and are keen to find out how you feel we treat you and how you feel during your visits to the surgery. Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How do you feel when making an appointment?

  40%
  23%
  8%
  12%
  4%
  0%
  1%
  4%
  0%
  8%

Q2. How do you feel on arrival and checking in for your appointment ?

  39%
  33%
  5%
  10%
  5%
  0%
  0%
  0%
  0%
  8%

Q3. How do feel about the information you receive or the information availale for you?

  30%
  31%
  9%
  12%
  9%
  0%
  0%
  1%
  0%
  8%

Q4. How do you feel about waiting for your appointment?

  30%
  40%
  5%
  10%
  3%
  0%
  0%
  1%
  2%
  9%

Q5. How do you feel about your consultation with the doctor or nurse?

  36%
  26%
  6%
  19%
  7%
  0%
  0%
  0%
  0%
  6%

Q6. When you speak to or see our receptionists would you like them to be able to remind you about reviews that are due or any recommended screening that might be beneficial?

  86%
  6%
  8%

Q7. Overall how would you describe your experience of our surgery?

  55%
  26%
  8%
  3%
  0%
  0%
  8%

ADD ANY ADDITIONAL COMMENTS YOU WOULD LIKE TO MAKE


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  32%
  62%
  6%

What age are you?

  0%
  4%
  6%
  10%
  11%
  15%
  26%
  16%
  3%
  9%

What is the ethnic background with which you most identify?

  85%
  1%
  0%
  0%
  0%
  0%
  6%
  0%
  0%
  0%
  0%
  1%
  7%

Which of the following best describes you?

  32%
  1%
  1%
  3%
  4%
  48%
  11%

Many thanks for your time in answering the questions on this survey.