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Dear Patient,

Based on the results of last year's National GP Patient Survey the Practice has liaised with the Patient Participation Group to develop an in-house survey which focuses on our patients views on the access and availabilty of the services we provide.

Please answer all of the questions and click Send when you are done.

Q1: When did you last see or speak to a GP or Nurse at the practice.

  80%
  15%
  4%
  0%

Q2: How convenient was the appointment you were able to get?

  46%
  47%
  3%
  0%
  1%
  3%

Q3: How satisfied are you with our opening hours?

  44%
  34%
  8%
  8%
  0%
  3%
  3%

Q4: When is it convenient for you to see a GP or Nurse?

  28%
  23%
  31%
  10%
  6%

Q5: Did you know we offer telephone appointments in addition to face to face consultations?

  61%
  16%
  16%
  4%
  3%

Q5: How do you usually book your appointments at the practice?

  80%
  17%
  3%

Q6: Which of the following would you prefer to use to book appointments at the surgery?

  57%
  15%
  27%

Q7: Have you ever made an appointment at the Practice that you failed to keep?

  13%
  85%
  2%

Q8: Which of the following methods would you prefer to use to cancel appointments at the Practice?

  64%
  4%
  14%
  4%
  11%
  3%

Q9: The practice has a big problem with the number of appointments lost due to patients who fail to turn up. How do you think we should tackle this?

  0%
  18%
  30%
  26%
  15%
  8%
  3%

Q10: In the last 6 months, how have you found getting through on the telephone?

  8%
  49%
  24%
  9%
  7%
  3%

Q11: The last time you needed to see a doctor fairly quickly, were you able to get an appointment the same day or in the next two week days the surgery was open?

  53%
  29%
  15%
  3%

Q12: If you couldn't be seen in the next two working days why was that?

  12%
  31%
  57%

Q13: In general, how satisfied are you with the care you receive at the Practice?

  60%
  32%
  3%
  2%
  0%
  3%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  46%
  52%
  2%

What age are you?

  0%
  2%
  8%
  13%
  22%
  52%
  3%

What is the ethnic background with which you most identify?

  76%
  0%
  0%
  0%
  0%
  6%
  8%
  1%
  0%
  0%
  0%
  1%
  8%

Do you have any long-standing illness, disability or infirmity? By long-standing we mean anything that has troubled you over a period of time or is likely to affect you over a period of time.

  55%
  40%
  5%

Is your accomodation?

  81%
  16%
  3%

Which of the following best describes you?

  32%
  2%
  2%
  2%
  4%
  53%
  2%
  3%

Are you a member of the Patient Reference Group?

  7%
  92%

If you are not already a member. would you be interested in joining the Group and having a chance to be heard and help the surgery develop in a way its patients want it to?

  10%
  84%
  6%

Many thanks for your time in answering the questions on this survey. Your views are important to the decisions we make.