Barwell & Hollycroft Medical Centres

GP Patient Survey 2013

Q1. When did you last see a Doctor at your GP Practice?

In the past 3 months

Between 3 & 6 months ago

More than 6 months ago

Never seen Doctor in GP Practice

Q2. How do you prefer to book your appointment?

In Person

By Phone

Online

Q3. Last time you rang the surgery how many minutes did it take you to get through to the receptionist

Q4. Are you aware that you are able to pre-book an appointment with a Doctor or Practice Nurse more than 2 days in advance?

Yes

No

Q5, If you answered Yes to the above question, did you having any difficulty booking the appointment?

Yes

No

Comments:

Q6. If you have needed to see a Doctor urgently, have you managed to get an appointment the same day?

Yes

No

Not needed to

Q7. If you are currently in work can you get time off for Doctors appointments?

Yes

No

Not currently in work

Q8. Do you prefer appointments:

Before 9am

Between 9 am – 12 pm

Between 12pm – 2pm

Between 2pm – 5pm

After 5

Q9. How would you rate the treatment you received from the Doctor at the Surgery

(Poor) 1

2

3

4

5

6 (Excellent)

Q10. How would you rate the treatment you received from the Practice Nurse at the Surgery

(Poor) 1

2

3

4

5

6 (Excellent)

Q11. How helpful do you find the receptionists at the surgery?

(Poor)

1

2

3

4

5

6 (Excellent)

To help us understand your answers it would be helpful to know the following;

1. Do you live alone

Yes

No

2. Which surgery are you registered with:

Barwell Medical Centre

Hollycroft Medical Centre

3. How do you get to the surgery

Walk

Car

Public

Transport

Taxi

Other

4. Would you find it easier if you could be seen at either site Barwell or Hollycroft

Yes

No

Not bothered

5. Do you have any long standing illness e.g. Diabetes, Asthma, Heart Disease etc

*YES

Not Sure

No

If you answered Yes or Not Sure please state your illness

How do you feel the Practice manages your illness

(Poor) 1

2

3

4

5

6 (Excellent)

How would you rate the surgery premises

(Poor) 1

2

3

4

5

6 (Excellent)

Please Comment

Would you recommend your surgery to friends/family

Barwell Medical Centre

Yes

No

Hollycroft Medical Centre

Yes

No

We are interested in any other comments that may have, please write them below

Comments/Feedback

Are there any services that you would like us to provide in the surgery? Or do you belong to any local groups that we could add the details to our Website?

Services

Local Groups to add to Website