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Dear Patient,

Many thanks for agreeing to take this short survey to help us understand how we can improve our services. All surveys are anonymous. Survey will run from 9th September until 31st October 2013. You will be able to review the results on our website after that date. We will be drawing up an action in consultation with our Patient Representative Group from these results.

Please answer all of the questions and click 'Send Survey' when you are done. If you are completing this on paper, please hand to one of our reception team. You can take this home and complete online at www.stokewood.co.uk

Communication

Q1. Our telephone system - how effective is our automated system at routing your call to the right person - please pick ONE option that mostly closely fits your experience?

  41%
  13%
  23%
  0%
  2%
  0%
  14%
  7%

Q2. How easy do you find it to use our website? (please pick ONE option)

  15%
  15%
  5%
  65%

Q3. Is there enough information on our website? (please pick ONE option)

  20%
  2%
  5%
  23%
  50%

Please put in any information you would like to see on the website

Prescribing/Medication Issues

Q4. Ordering your repeat medication - which method do you use? Please choose all that apply

  65%
  7%
  0%
  2%
  12%
  19%
  5%

Q5. We have a Medicines Adviser at the Surgery, have you ever needed her help?

  45%
  41%
  14%

You can now book a telephone appointment with our Medicines Adviser who will help you with all medication queries. If she is unable to help you, she will seek advise from your GP on your behalf.

Access

The Surgery is open Mon to Thurs 8:00 am to 7:00 pm. Fridays 8:00 am to 6:30 pm. We are also open the first Saturday of every month 8:30 to 11:30 am.

Q6. How do you find our opening hours? Choose all that apply

  69%
  6%
  4%
  33%

We offer limited routine appointments in the mornings and a sit and wait clinic for patients requiring a same day/urgent appointment. This is not a walk-in clinic, you need to ring the surgery and if appropriate, you will be offered a time slot to attend. The afternoon clinics are for booked routine appointments although we have a duty doctor avaialable for medical emergencies.

Q7. Have you been seen in the sit and wait clinic? If so, please pick all the options that apply. (Wait times are from the time you were offered NOT the time you arrived)

  22%
  26%
  7%


Q8. How helpful do you find the receptionists at the surgery ?

  75%
  19%
  1%
  0%
  5%

The planned premises refurbishment will be starting in the next few months - this will include automatic doors, new flooring in the waiting room and corridors. Upgraded toilets to include baby change facilities. New doors on all consulting rooms to increase sound proofing and a confidential room off reception to enable you to discuss matters privately when required.

Any comments on our services or premises are welcome below.


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  43%
  50%
  7%

What age are you?

  0%
  0%
  1%
  2%
  3%
  10%
  44%
  25%
  6%
  9%

What is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  6%

How would you describe how often you come to the practice?

  26%
  57%
  12%
  5%

Many thanks for your time in answering the questions on this survey.