Bunbury Road Surgery

Number of Responses: 129

Bunbury Road Survey

1) Which of the following methods do you use to find out information about the surgery?

a) Surgery Website  29%

b) By Phone  27%

c) Surgery Notice Board  33%

d) Newsletter  8%

No response  3%

2) How do you normally book your appointments to see the GP or Nurse at the surgery?

a) In Person  24%

b) By Telephone  74%

No response  2%

3) Which of the following methods would you prefer to use to book an appointment?

a) In Person  19%

b) By Telephone  51%

c) Online (Not yet available)  27%

d) Automated 24 Hour Booking (Not yet available)  0%

No response  3%

4) Which of the following methods do you use to order repeat prescriptions?

a) In Person (Using a request slip)  49%

b) Online  23%

c) By Post  6%

d) Other  6%

e) N/A  10%

No response  6%

5) We aim to process repeat prescription requests within 48 Hours. How satisfied are you with this service?

a) Excellent  41%

b) Very Good  29%

c) Good  13%

d) Fair  3%

e) Poor  0%

f) N/A  10%

No response  4%

6) Do you feel you are treated with respect & dignity while you are at the surgery?

a) Yes, always  86%

b) Yes, sometimes  11%

c) No  0%

No response  3%

7) How would you rate the care you receive?

a) Excellent  65%

b) Very Good  20%

c) Good  10%

d) Fair  0%

e) Poor  0%

No response  5%

8) Would you recommend the surgery to someone who has just moved into the area?

a) Yes  89%

b) Maybe  6%

c) Probably Not  2%

d) Definitely Not  0%

e) Don't Know  0%

No response  3%

9) In your opinion what can we do to improve your experience of the surgery?

10) Are you Male or Female?

a) Male  37%

b) Female  58%

No response  5%

11) How old are you?

a) Under 18  2%

b) 18-24  6%

c) 25-34  13%

d) 35-44  7%

e) 45-54  17%

f) 55-64  13%

g) 65-74  21%

h) 75-84  10%

i) 85+  0%

No response  11%

12) When was the last time you visited us?

a) In the Last Month  55%

b) 1-3 Months  24%

c) 4-6 Months  7%

d) 6-12 Months  3%

e) Over 1 Year  5%

No response  6%

Any Other Comments?