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Patient Experience Survey 2013/14

How do you get to the surgery?

  15%
  31%
  51%
  1%
  8%

How would you rank access to the surgery?

  63%
  30%
  5%
  0%
  2%

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Do you have any suggestions for improvement regarding access to the surgery?

How easy do you find booking appointments

  38%
  36%
  15%
  7%
  4%

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How do you usually book an appointment?

  16%
  9%
  72%
  0%
  3%

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How would you describe how often you come to the surgery?

  28%
  51%
  18%
  3%

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We have a large number of appointments which are wasted by people not attending slots they have booked. Have you any ideas as to how we can improve this?

How long after your appointment time do you normally wait to be seen?

  23%
  20%
  44%
  6%
  0%
  7%

Results chart

How do you feel about how long you normally have to wait?

If a patient is more than 10 minutes late for a routine appointment they will be asked to rebook for a later date. In the future, after arriving how many minutes late for an appointment should a patient be asked to re-book?

  11%
  43%
  27%
  8%
  11%

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Do you have access to the Intanet?

  69%
  27%
  4%

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Do you use the surgery website?

  28%
  68%
  4%

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If you use the surgery website, are there any ways in which we could improve the site?

Is the website user-friendly i.e. for people with disabilities?

  29%
  6%
  65%

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Do you use social networking sites eg Facebook/Twitter?

  41%
  40%
  19%

Results chart

Would you be interested if Wilson Street Surgery had a social networking site?

  23%
  37%
  40%

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Are there any additional services you would like the surgery to run?

Are you aware the surgery has a Patient Participation Group (PPG)?

  23%
  67%
  10%

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Would you be interested in joining the PPG?

  11%
  77%
  12%

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Which of the following is more important to you?

  56%
  27%
  8%
  9%

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Is your usual surgey

  72%
  22%
  6%

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In line with the Disability Discrimination Act and the Care Quality Commission, we have had to change the waiting area at Wilson Street. Do you feel the changes have improved how user-friendly the reception area is?

  71%
  8%
  21%

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Do you have any further comments to make about the new look Reception area?

Would you recommend the surgery to a friend/family member?

  87%
  4%
  9%

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Please help us to improve by explaining your answer.

Are you male or female?

  31%
  58%
  11%

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What age are you?

  0%
  10%
  17%
  11%
  17%
  13%
  14%
  7%
  1%
  10%

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What is the ethnic background with which you most identify?

  71%
  2%
  1%
  0%
  1%
  1%
  3%
  0%
  1%
  0%
  0%
  5%
  15%

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Have we got your up to date email address?

  3%
  1%
  96%

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