GP Patient Survey
Parkstone Health Centre is committed to providing our patients with the best possible service we can offer. To help us maintain our commitment and look at ways of improving what we already offer our patients, we would like to ask if you could spare a few minutes to complete the GP Patient survey below.
A. Appointments at the Health Centre
Q1. When did you last see a Doctor at the GP Surgery?
Q2. If you haven't seen a Doctor in the past 6 months, state why.
Q3. How do you normally book your appointment to see a Doctor or Nurse at the Surgery?
Q4. Which of the following methods would you prefer to use to book an appointment at the surgery?
B. Getting through to the Surgery on the telephone
Q5. In the last 6 months, how easy have you found the following?
A. Getting through on the telephone
B. Speaking to a Doctor on the telephone
C. Speaking to a Nurse on the telephone
D. Obtaining test results by telephone
C. Seeing a Doctor
Q6. In the past 6 months have you tried to see a Doctor fairly quickly?
By fairly quickly we mean on the same day or within the next two working days that the surgery was open.
Q7. If you weren't able to be seen during the next two working days that the Surgery was open, why was that?
Q8. In the past 6 months, have you tried to book ahead with your Doctor?
D. Accessibility into the Building
Q9. How easy do you find getting into the building at the surgery?
Why did you find it difficult?
Q10. In the reception area, is it easy for the other patients to overhear what you say to the receptionist?
Q11. How helpful do you find the Receptionists at the Surgery?
Q12. How long after your appointment time do you normally wait to be seen?
E. Seeing the Doctor You Prefer
Q13. Is there a particular Doctor you prefer to see when you visit the Surgery?
Every endeavor will be made to help you see the doctor of your choice; however, this may not always be possible.
F. Surgery Opening Hours
Q14. Are you satisfied with current opening hours at the Surgery?
*If you answered No, please say why.
Q15. As far as you are aware when is the surgery open?
A. Before 8:00am
B. At Lunch time
C. After 6:30pm
D. On Saturdays
E. On Sundays
G. Seeing a Doctor or Practice Nurse
Q16. The last time you saw a Doctor or Practice Nurse at the surgery, how good was the Doctor/Nurse at the following?
A. Giving you enough time
B. Asking about your symptoms
C. Listening
D. Explain tests and treatments
E. Involving you in decisions about you care
F. Treating you with care and concern
G. Taking your problems seriously
H. Your Overall Satisfaction
Q17. In general, how satisfied are you with the care you get at the surgery?
I. Care Planning
Q18. Do you feel you need help with your long term medical condition?
Please think about all services and organizations, not just health services.
Please feel free to make any comment about your health needs (You may add your name if you feel it is appropriate)
J.Some Questions About You.
The following questions will help us to see how experiences vary between differing groups of the population. We will keep your answers completely confidential.
Q19. Are you male or female?
Q20. How old are you?
Q21. What is your ethnic group?
A. White
B. Mixed
C. Asian or Asia British
D. Black or Black British
E. Chinese or other ethnic group
Q22. If there is anything you would like to tell us about your experiences at the Health Centre, please do so here.
Thank you for helping us to improve our services to you, by completing this survey.