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Annual Survey 2013/2014

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide you the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable to us.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

How helpful do you find the receptionists at your GP practice?

  87%
  8%
  2%
  1%
  0%

In the reception area, can other patients hear what you say to the receptionists?

  61%
  11%
  19%
  7%

Are you confident in the level of patient privacy whilst in the surgery or speaking to a member of staff on the telephone?

  53%
  42%
  2%
  0%
  1%

How easy is it to contact the surgery by telephone?

  47%
  40%
  7%
  2%
  4%

If you need to see a GP urgently, can you normally get seen on the same day?

  63%
  21%
  14%
  2%

How easy is it to book ahead in your practice?

  67%
  25%
  2%
  0%
  1%
  0%
  5%

As far as you know, when is the surgery open? (please tick all that apply)

  22%
  73%
  77%
  35%
  53%
  0%

When you are willing to see ANY doctor, how quickly do you usually get seen?

  76%
  14%
  0%
  7%
  1%
  2%

When you are willing to see A SPECIFIC doctor, how quickly do you usually get seen

  7%
  61%
  15%
  5%
  5%
  7%

The last time you saw or spoke to a GP, how good were they at each of the following?

Giving you enough time?

  76%
  14%
  7%
  0%
  0%
  0%
  3%

Listening to you?

  78%
  11%
  5%
  0%
  0%
  0%
  6%

Explaining tests and treatments?

  70%
  15%
  5%
  0%
  0%
  4%
  6%

Did you have trust and confidence in the GP you last saw or spoke to?

  81%
  11%
  2%
  0%
  6%

The last time you saw or spoke to a nurse, how good were they at the following?

Giving you enough time?

  70%
  19%
  2%
  0%
  0%
  4%
  5%

Listening to you?

  67%
  21%
  2%
  0%
  0%
  4%
  6%

Explaining tests and treatments?

  63%
  22%
  2%
  0%
  0%
  8%
  5%

Did you have trust and confidence in the nurse you last saw or spoke to?

  81%
  11%
  0%
  2%
  6%

About additional services

How effective do you find the repeat prescription process?

  59%
  15%
  0%
  1%
  5%
  12%
  8%

Do you find it easy to access any additional information such as self help programmes?

  18%
  15%
  1%
  0%
  2%
  57%
  7%

In the winter, when it is dark, do you feel there is enough lighting in the car park and outside areas?

  94%
  1%
  5%

Do you use the practice website?

  42%
  54%
  4%

Is there anything not on the website you would like to see included?

Overall, how would you describe your experience of the surgery?

  63%
  28%
  2%
  1%
  1%
  0%
  5%

Please add any other comments you would like to make about your surgery:

In order to help us understand your answers please tell us about yourself.

Are you?

  29%
  66%
  5%

Do you have a long-standing health condition?

  53%
  39%
  2%
  6%

How often do you visit the surgery?

  33%
  52%
  9%
  6%

How often do you talk to a nurse or GP on the phone?

  7%
  29%
  59%
  5%

What is your ethnic group?

  95%
  0%
  0%
  0%
  0%
  0%
  5%

Thank you for taking the time to complete this survey.