Lambourn Surgery

Number of Responses: 71

Annual Survey 2013/2014

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide you the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable to us.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

How helpful do you find the receptionists at your GP practice?

Very helpful  87%

Fairly helpful  8%

Not very helpful  2%

Not at all helpful  1%

Don’t know  0%

In the reception area, can other patients hear what you say to the receptionists?

Yes, but I don't mind  61%

Yes and I am not happy about it  11%

No, they can't overhear  19%

Don't know  7%

Are you confident in the level of patient privacy whilst in the surgery or speaking to a member of staff on the telephone?

Very confident  53%

Fairly confident  42%

Not very confident  2%

Not at all confident  0%

Don’t know  1%

How easy is it to contact the surgery by telephone?

Easy, I always get through first time  47%

Difficult, I sometimes have to ring back later  40%

Very Difficult, the phone is regularly engaged  7%

Does not apply  2%

No response  4%

If you need to see a GP urgently, can you normally get seen on the same day?

Yes  63%

No  21%

Don’t know / never needed to  14%

No response  2%

How easy is it to book ahead in your practice?

Very easy  67%

Fairly easy  25%

Not very easy  2%

Not at all easy  0%

Don’t know  1%

Haven’t tried  0%

No response  5%

As far as you know, when is the surgery open? (please tick all that apply)

When you are willing to see ANY doctor, how quickly do you usually get seen?

Same day or next day  76%

2-4 days  14%

5 days or more  0%

I don’t usually need to be seen quickly  7%

Don’t know, never tried  1%

No response  2%

When you are willing to see A SPECIFIC doctor, how quickly do you usually get seen

Same day or next day  7%

2-4 days  61%

5 days or more  15%

I don’t usually need to be seen quickly  5%

Don’t know, never tried  5%

No response  7%

The last time you saw or spoke to a GP, how good were they at each of the following?

Giving you enough time?

Very good  76%

Good  14%

Fair  7%

Poor  0%

Very poor  0%

Does not apply  0%

No response  3%

Listening to you?

Very good  78%

Good  11%

Fair  5%

Poor  0%

Very poor  0%

Does not apply  0%

No response  6%

Explaining tests and treatments?

Very good  70%

Good  15%

Fair  5%

Poor  0%

Very poor  0%

Does not apply  4%

No response  6%

Did you have trust and confidence in the GP you last saw or spoke to?

Yes, definitely  81%

Yes, to some extent  11%

No, not at all  2%

Don't know  0%

No response  6%

The last time you saw or spoke to a nurse, how good were they at the following?

Giving you enough time?

Very good  70%

Good  19%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  4%

No response  5%

Listening to you?

Very good  67%

Good  21%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  4%

No response  6%

Explaining tests and treatments?

Very good  63%

Good  22%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  8%

No response  5%

Did you have trust and confidence in the nurse you last saw or spoke to?

Yes, definitely  81%

Yes, to some extent  11%

No, not at all  0%

Don't know  2%

No response  6%

About additional services

How effective do you find the repeat prescription process?

Very effective  59%

Fairly effective  15%

Not very effective  0%

Not at all effective  1%

Don’t know  5%

Does not apply  12%

No response  8%

Do you find it easy to access any additional information such as self help programmes?

Very easy  18%

Fairly easy  15%

Not very easy  1%

Not at all easy  0%

Don’t know  2%

Haven’t tried  57%

No response  7%

In the winter, when it is dark, do you feel there is enough lighting in the car park and outside areas?

Yes  94%

No  1%

No response  5%

Do you use the practice website?

Yes  42%

No  54%

No response  4%

Is there anything not on the website you would like to see included?

Overall, how would you describe your experience of the surgery?

Excellent  63%

Very good  28%

Good  2%

Fair  1%

Poor  1%

Very poor  0%

No response  5%

Please add any other comments you would like to make about your surgery:

In order to help us understand your answers please tell us about yourself.

Are you?

Male  29%

Female  66%

No response  5%

Do you have a long-standing health condition?

Yes  53%

No  39%

Don't know  2%

No response  6%

How often do you visit the surgery?

Regularly  33%

Occasionally  52%

Very Rarely  9%

No response  6%

How often do you talk to a nurse or GP on the phone?

Regularly  7%

Occasionally  29%

Very Rarely  59%

No response  5%

What is your ethnic group?

White  95%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  0%

No response  5%

Thank you for taking the time to complete this survey.