209

Dear Patient,

Many thanks for agreeing to complete these few questions and help us to understand how you perceive the service offered by the surgery

Q1. Over the last twelve months, when phoning the practice has the service:

  14%
  24%
  56%
  6%

Q2. Over the last twelve months, when visiting the practice has the service:

  8%
  33%
  58%

Q3. Have you visited the Orchard Surgery Website in the last six months?

  43%
  42%
  14%

Q4. Our research shows that 52% of appointments start within 10 minutes of the scheduled time and 78% start within 20 minutes. Are these figures acceptable to you?

  74%
  24%
  2%

Q5. We are looking to review our opening hours. Which of these are your preferred option:

  49%
  27%
  22%
  2%


Many thanks for taking the time to complete our survey

Kind Regards,

Your Practice Team