44

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About the Practice

Q1 Your level of satisfaction with the practice's opening hours

  4%
  0%
  22%
  43%
  29%

Q2 Ease of contacting the practice on the telephone

  2%
  6%
  31%
  40%
  18%

Q3 Satisfaction with the day and time arranged for your appointment

  0%
  2%
  40%
  22%
  27%
  9%

Q4 Chances of seeing a doctor within 48 hours (NB: this may not be your chosen doctor)

  0%
  11%
  11%
  38%
  36%
  4%

Q5 Opportunity of speaking to a doctor/nurse on the telephone when necessary

  29%
  0%
  2%
  9%
  18%
  38%
  4%

Q6 Comfort level of waiting room.

  0%
  2%
  25%
  50%
  22%

Q7 Respect shown for your privacy and confidentiality

  0%
  0%
  18%
  34%
  47%

Q8 Length of time waiting in the practice to see the doctor

  0%
  4%
  25%
  43%
  25%
  3%

About the Staff

Q9 The manner in which you are treated by the reception staff

  0%
  4%
  13%
  45%
  36%

Q10 Information provided about the practice about its services (e.g. repeat prescriptions, test results, cost of private certificates)

  0%
  11%
  20%
  40%
  27%

Q11 The opportunity for making compliments or complaints to this practice about its service and quality of care

  2%
  9%
  34%
  29%
  18%
  8%

General Information

Q12 The information provided by this practice about how to prevent illness and stay healthy (e.g. alcohol use, health risks of smoking, diet habits etc was..

  2%
  4%
  25%
  40%
  22%
  7%

Q13 The availability and administration of reminder systems for ongoing heath check is ...

  20%
  2%
  2%
  15%
  29%
  27%
  5%

Q14 The practice's respect of your right to seek a second opinion was...

  0%
  0%
  11%
  6%
  9%
  68%
  6%

Q15 My overall satisfaction with this general practice is..

  0%
  2%
  4%
  36%
  50%
  8%

About the Doctor or Nurse you last saw

(If you haven’t seen a Doctoror Nurse in your practice in the last 6 months, please go to Q28)

Q16 My overall satisfaction with this visit to the Doctor/Nurse was...

  2%
  0%
  6%
  20%
  54%
  18%

Q17 The warmth of the Doctor/Nurse's greeting to me was...

  0%
  0%
  9%
  25%
  50%
  16%

Q18 On this visit I would rate the Doctor/Nurse's ability to really listen to me as...

  2%
  0%
  6%
  27%
  47%
  18%

Q19 The Doctor/Nurse's explanations of things to me were...

  2%
  0%
  9%
  31%
  40%
  18%

Q20 The extent to which I felt reassured by this Doctor/Nurse was ...

  2%
  2%
  6%
  25%
  45%
  20%

Q21 My confidence in this Doctor/Nurse's ability is...

  2%
  2%
  4%
  18%
  56%
  18%

Q22 The opportunity the Doctor/Nurse gave me to express my concerns or fears was...

  2%
  0%
  11%
  27%
  43%
  17%

Q23 The respect shown to me by this Doctor/Nurse was..

  0%
  0%
  6%
  22%
  52%
  20%

Q24 The amount of time given me for this visit was..

  0%
  0%
  9%
  27%
  47%
  17%

Q25 This Doctor/Nurse's consideration of my personal situation in deciding a treatment or advising me was..

  2%
  0%
  13%
  20%
  47%
  18%

Q26 The Doctor/Nurse's concern for me as a person in this visit was...

  2%
  0%
  11%
  27%
  43%
  17%

Q27 The recommendation I would give to my friends about this Doctor/Nurse would be...

  2%
  0%
  6%
  25%
  50%
  17%

If you know the name of the Doctor or Nurse you last saw, please write it here:

It will help us to understand your answers if you could tell us a little about yourself

Q28 Are you?

  43%
  56%

Q29 How old are you?

  0%
  20%
  45%
  20%
  13%

Q30 Do you have a long-standing health condition?

  79%
  15%
  4%

Q31 What is your ethnic group?

  93%
  0%
  0%
  2%
  0%
  0%
  5%

Q32 Which of the following best describes you?

  52%
  0%
  0%
  2%
  0%
  43%
  0%
  3%

Finally, please add any other comments you would like to make about your GP practice: