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Davenal House Partnership- Patient Survey May 2013

Dear Patient,

After the feedback we have received from our October 2012 survey and following a recent appointment system review in February 2013 we have decided to re-run our survey.

Please return your survey to us by Friday 31st may 2013.

Q1. Are you aware of the new appointment system within the practice and how it works?

  83%
  6%
  10%

Q2. If you have contacted the survey for an appointment since the introduction of the new appointment system did you have faster access to a doctor / nurse pratitioner than with the previous appointment system?

  40%
  24%
  27%
  6%
  3%

Q3. When receiving an appointment what is the most important factor to you?

  50%
  10%
  11%
  3%
  23%
  3%

Q4. Are you aware of the current extended hours appointments that are held at Davenal House and Stoke Prior Surgeries?

  32%
  62%
  4%
  2%

Q5. Do the opening hours at the practice suit your needs?

  25%
  57%
  15%
  1%
  0%
  2%

Q6. Where do you feel it is best for patients to access information about the practice and other health services?

  42%
  21%
  25%
  4%
  8%

Q7. How do you rate the ability to get through to the practice on the phone?

  23%
  40%
  26%
  5%
  0%
  6%

Q8. How helpful do you find the receptionists at the surgery?

  74%
  21%
  2%
  0%
  3%

Q9. How do you rate the care you received from the doctor during your last visit/telephone appointment?

  56%
  31%
  7%
  0%
  0%
  6%

Q10. If you have seen a nurse in the past 12 months, please rate the care you have received from them:

  58%
  20%
  6%
  0%
  0%
  16%

Q11. Please rate your overall satisfaction with the surgery:

  41%
  40%
  7%
  7%
  0%
  5%

To help us analyse your answers please tells us a few things about yourself:

Which surgery are you registered at?

  80%
  16%
  4%

Are you male or female?

  33%
  62%
  5%

What age are you?

  0%
  4%
  8%
  9%
  15%
  13%
  28%
  14%
  1%
  8%

What is the ethnic background with which you most identify?

  94%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

How would you describe how often you come to the practice?

  33%
  48%
  16%
  3%

Thank you very much for taking the time to complete our survey.