352

PGP Experience patient questionnaire

Accessing your appointment

  24%
  37%
  5%
  14%
  5%
  0%
  1%
  7%
  1%
  6%

Arriving and checking in

  33%
  40%
  4%
  11%
  5%
  0%
  1%
  0%
  0%
  6%

Information (eg from reception staff,information leaflets, posters, TV screen)

  17%
  40%
  9%
  10%
  8%
  0%
  0%
  1%
  0%
  15%

Waiting (eg length of wait, environment, information on wait)

  12%
  50%
  9%
  7%
  3%
  0%
  0%
  5%
  1%
  13%

Consultations and next steps (eg, whilst seeing the GP or nurse, information provided following consultation)

  27%
  29%
  7%
  25%
  4%
  0%
  0%
  0%
  0%
  8%