Pensilva Health Centre PPG Questionnaire 2013

Number of Responses: 235

Pensilva Health Centre Patient Participation Group would like to listen to your views and suggestions. These are important to us and the practice as they give valuable feedback. We would like to know what you think should be our key priorities when it comes to looking at the services we provide for you and others.

Would you be kind enough to read the questions below and tick your answers and / or suggestions?

1) How often do you attend the surgery? Please tick one answer.

Once or more a week  1%
Once a month  26%
Once every 3 months  32%
About twice a year  25%
Once a year  3%
Less often  8%
No response  5%

2) How far do you live from the surgery? (Please enter to the nearest mile)

3) Please indicate your gender?

Male  39%
Female  57%
No response  4%

4) What age group are you?

Under 18  0%
18 – 35 years  4%
36 – 49 years,50 – 64 years  25%
65 – 79 years  53%
over 80 years  14%
No response  4%

5) Do you have access to the internet on a regular basis?

Yes  62%
No  37%
Don't know  0%

6) Would you like to be able to book/cancel appointments online?

Yes  33%
No  56%
Don't know  8%
No response  3%

7) Would you like us to offer early morning and evening appointments on Tuesdays and Thursdays?

Yes  44%
No  26%
Don't know  26%
No response  4%

8) Would you like us to offer Saturday morning appointments every other week?

Yes  55%
No  25%
Don't know  16%
No response  4%

9) If we were to offer regular coffee mornings/afternoons, what time would you like to come?

9am - 11am  6%
10am - 12pm  22%
2pm - 4pm  12%
3pm-5pm  3%
Would not be interested  55%

10) We are implementing several support groups; please provide suggestions for additional groups or services or any other comments.

Thank you for completing this questionnaire.