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Patient Survey

It would be very much appreciated if you could spare the time to complete this short survey about the service provided at the physiotherapy department.

Your feedback is invaluable for us to help improve our service.

Please tick the relevant box .

Your appointment:

Was your telephone enquiry dealt with efficiently?

  0%
  0%
  4%
  12%
  77%
  7%

Were you given an appointment time which suited you?

  0%
  0%
  2%
  12%
  84%

Were you given clear directions to the practice?

  0%
  0%
  0%
  8%
  74%
  11%
  7%

Were the parking facilities adequate?

  5%
  9%
  11%
  9%
  49%
  8%
  9%

Were the waiting facilities adequate?

  0%
  0%
  2%
  9%
  83%
  6%

Your treatment:

Was your treatment given on time?

  0%
  0%
  2%
  8%
  87%
  3%

Did the physiotherapist introduce themselves to you?

  0%
  0%
  0%
  2%
  95%
  3%

Did the physiotherapist listen to what you had to say?

  0%
  0%
  0%
  2%
  95%
  3%

Did you feel at ease during your examination?

  0%
  0%
  0%
  4%
  92%
  4%

Did the physiotherapist show care and compassion?

  0%
  0%
  1%
  0%
  95%
  4%

Were you given an explanation of your diagnosis and treatment?

  0%
  0%
  1%
  1%
  92%
  6%

Did you understand the information you were given?

  0%
  0%
  1%
  7%
  88%
  4%

Were you involved in the decisions about your care?

  0%
  0%
  1%
  4%
  91%
  4%

Did you feel the treatment was effective?

  1%
  0%
  0%
  8%
  87%
  4%

Overall:

What was your overall view of the practice?

  0%
  0%
  0%
  7%
  92%

We assure you that this questionnaire is anonymous but if you wish to add any further comments, please add below:

To help us analyse your answers, please tell us a little about yourself.

Are you male or female?

  5%
  9%
  86%

What age are you?

  0%
  1%
  2%
  0%
  2%
  1%
  5%
  0%
  0%
  89%

What is the ethnic background with which you most identify?

  14%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  85%