Castle Gardens Medical Centre

Number of Responses: 109

Dear Patient

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved.The survey is completely anonymous and it is impossible for you to be identified from the data.

Please answer all of the questions and click Send when you are done or post paper copies in the box at reception or by mail to Castle Gardens Medical Centre, 78 East Hill, Colchester, Essex, CO1 2QS.

Q1. How easy is it to get through to someone at the practice on the telephone?

Not very easy  12%

Fairly easy  55%

Very easy  31%

Q2. How easy is it to get an appointment at the time you want?

Not very easy  12%

Fairly easy  51%

Very easy  35%

Q3. How easy is it to get an appointment with the GP you want to see?

Not very Easy  12%

Fairly easy  55%

Very easy  29%

No response  4%

Q4. How important is it to you that you see a specific GP?

Prefer not to say  2%

not at all important  22%

Fairly important  44%

Very important  28%

No response  4%

Q5. How well do you know which days of the week your GP is available?

Very well  16%

Quite well  38%

Not at all well  22%

Not very well  21%

No response  3%

Q6. How do you normally book your appointments?- please tick all that apply

Q7. Which of the following would you prefer to use to book appointments?-

please tick all that apply

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  30%

Female  69%

What age are you?

Under 16  3%

16-44  47%

45-64  28%

65-74  10%

75 or over  10%

What is your ethnic group?

White  86%

Black or black British  4%

Asian or Asian British  0%

Mixed  1%

Chinese  0%

Other ethnic group  5%

No response  4%

How would you describe how often you come to the practice?

Regularly  37%

Occasionally  51%

Very rarely  11%

Do you have any further comments?