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Improving the Practice Questionnaire 2013

Access to a Doctor or Nurse

Speed at which the telephone was answered initially

  5%
  2%
  10%
  38%
  31%
  12%
  2%

Speed at which the telephone was answered if call transferred

  45%
  2%
  7%
  22%
  13%
  7%
  4%

Length of time you had to wait for an appointment

  4%
  12%
  16%
  24%
  21%
  20%
  3%

Convenience of day and time of your appointment

  2%
  1%
  11%
  24%
  32%
  28%
  2%

Seeing the Doctor of your choice

  11%
  1%
  7%
  21%
  26%
  31%
  3%

Length of time waiting to check in with reception

  0%
  2%
  1%
  11%
  36%
  48%
  2%

Length of time waiting to see the Doctor or Nurse

  6%
  1%
  2%
  23%
  42%
  20%
  6%

Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  51%
  1%
  7%
  6%
  17%
  10%
  8%

Opportunity of obtaining a home visit when necessary

  69%
  2%
  3%
  4%
  6%
  9%
  7%

Level of satisfaction with the after hours service

  44%
  0%
  3%
  9%
  18%
  17%
  9%

Obtaining a repeat prescription

Prescription ready on time

  17%
  2%
  0%
  8%
  26%
  43%
  4%

Prescription correctly issued

  17%
  1%
  5%
  7%
  23%
  42%
  5%

Handling of any queries

  20%
  1%
  4%
  10%
  26%
  35%
  4%

Obtaining test results

Were you told to contact us for your results

  30%
  1%
  2%
  12%
  21%
  23%
  11%

Results available when you contacted us

  29%
  1%
  3%
  11%
  26%
  21%
  9%

Level of satisfaction with the amount of information provided

  28%
  0%
  3%
  16%
  22%
  23%
  8%

Level of satisfaction with the manner in which the result was given

  28%
  1%
  3%
  14%
  23%
  23%
  8%

About the staff

The information provided by the reception staff

  3%
  1%
  2%
  14%
  36%
  37%
  7%

The helpfulness of the reception staff

  0%
  2%
  2%
  12%
  33%
  47%
  4%

The information provided by other staff

  18%
  1%
  2%
  8%
  31%
  34%
  6%

The helpfulness of other staff

  18%
  1%
  1%
  10%
  30%
  35%
  5%

And finally

My overall satisfaction with this Practice

  0%
  3%
  3%
  14%
  24%
  46%
  10%

If Male How old are you

  21%
  11%
  68%

If Female How old are you

  35%
  22%
  43%

Years registered with this Practice

  18%
  23%
  21%
  25%
  13%

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