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Dear Patient,

As part of our continuing efforts to monitor patient needs we are carrying out a brief survey to establish patient’s views on the telephone call-back systems in use at Seascale and Bootle Surgery. Responses will be anonymous and will help us to gauge the views of patients over this matter.

Please answer all of the questions and click Send when you are done.

Telephone Triage by GP

Q1: Have you recently been the subject of a telephone call from your doctor that did not result in a face to face consultation?

  74%
  22%
  4%

Q2: How easy was it to arrange for that call to be made?

  28%
  28%
  13%
  0%
  2%
  29%

Q3: How convenient was it to receive the telephone call?

  17%
  22%
  13%
  13%
  6%
  29%

Q4: If you were advised that the GP would call you back, how long did it take to recieve the return call?

  16%
  10%
  18%
  20%
  3%
  8%
  25%

Q5: Were you able to satisfactorily deal with your query or problem?

  28%
  15%
  20%
  8%
  3%
  26%

Appointment Booking

Q6: How did you book your appointment?

  78%
  3%
  0%
  19%

Q7: If by Telephone did you get through straight away?

  35%
  41%
  24%

Q8: If No, how long did you have to wait for the call to be answered?

  13%
  18%
  13%
  9%
  47%

Q9: What type of appointment did you need?

  34%
  51%
  15%

Q10: If you requested an urgent appointment, did you get an appointment the same day (either face to face or speaking with a Dr on the telephone)?

  32%
  2%
  6%
  60%

Q11: If you did not get the appointment you wanted, please indicate why (choose a reason below):

  7%
  2%
  1%
  0%
  2%
  0%
  88%

Other reason

Q12: Thinking about your overall experience of booking appointments at the surgery, how would you rate your experience of booking your appointment?

  21%
  38%
  10%
  14%
  8%
  9%

Please write in the box below if you have any additional comments


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  14%
  27%
  59%

What age are you?

  0%
  0%
  0%
  5%
  10%
  11%
  12%
  2%
  0%
  60%

What is the ethnic background with which you most identify?

  41%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  59%

How would you describe how often you come to the practice?

  16%
  20%
  7%
  57%

Thank you for taking the time to answer this survey, your comments are invaluable and will help us to improve.