12

CAPTAIN FRENCH SURGERY SURVEY 2013

1. How easy is it to get an appointment for the time you wanted it?

  33%
  41%
  16%
  10%

Results chart

2. Are you able to see the GP you wanted to see?

  75%
  8%
  8%
  9%

Results chart

3. How important is it to you that you see a specific GP?

  66%
  25%
  0%
  9%

Results chart

4. How well do you know which days of the week your GP is available?

  8%
  25%
  41%
  16%
  10%

Results chart

5. How easy is it to speak to a doctor or nurse on the phone at the surgery?

  16%
  33%
  8%
  8%
  25%
  10%

Results chart

6. How often do you see or speak to a GP of your preferred choice?

  50%
  33%
  8%
  0%
  9%

Results chart

7. If you need to see a doctor or nurse urgently, can you normally be seen on the same day?

  58%
  8%
  16%
  18%

Results chart

8. Do you know if you can ask for a telephone appointment with either a doctor or nurse?

  83%
  8%
  9%

Results chart

9. Do you know you can ask for a long appointment if you require one?

  83%
  8%
  9%

Results chart

10. How easy is it to book appointments ahead?

  33%
  41%
  0%
  8%
  0%
  0%
  18%

Results chart

11. When arriving for your appointment, do you book in using the automated arrival screen?

  83%
  8%
  0%
  0%
  0%
  9%

Results chart

12. Do you like the new call in system?

  58%
  25%
  17%

Results chart

If no, why

13. How do you find the information on the TV screens in the waiting room?

  16%
  16%
  33%
  8%
  0%
  16%
  11%

Results chart

14. How do you normally book your appointments at the surgery? Please tick all that apply.

  58%
  41%
  33%

15. Are you aware that you can register for our online service to make and cancel appointments and order repeat prescriptions?

  83%
  8%
  9%

Results chart

16. For patient's who make appointments or order repeat prescriptions online, how easy do you find the process?

  50%
  25%
  0%
  8%
  8%
  9%

Results chart

17. As far as you know the surgery is open.... Please tick all that apply

  58%
  75%
  58%
  0%
  0%

18. Are you aware of clinics that are available at the surgery?

  41%
  50%
  9%

Results chart

19. Do you find parking at the surgery easier now we are in our new building?

  50%
  0%
  41%
  9%

Results chart

20. How easy do you find getting into the new surgery?

  50%
  41%
  0%
  9%

Results chart

21. In the new Reception Area, can other patients overhear what you say to the receptionist?

  16%
  16%
  0%
  58%
  10%

Results chart

22. Are you aware we now have an interview room if you wish to speak to someone in confidence?

  33%
  58%
  9%

Results chart

23. Would you feel comfortable in asking to use the interview room?

  58%
  16%
  16%
  10%

Results chart

24. How easy do you find your way round the new surgery?

  8%
  50%
  8%
  16%
  18%

Results chart

25. How convenient do you find the onsite pharmacy?

  25%
  16%
  0%
  50%
  9%

Results chart

26. Do you currently use a nominated pharmacy to collect or order your prescriptions?

  41%
  41%
  8%
  0%
  10%

Results chart

27. Are you aware of any other services which are located at The Gillinggate Centre?

  16%
  75%
  9%

Results chart

28. Are you?

  16%
  75%
  9%

Results chart

29. How old are you?

  0%
  8%
  25%
  50%
  8%
  9%

Results chart

30. Do you have a long-standing health condition?

  50%
  33%
  0%
  17%

Results chart

31. What is your ethnic group?

  75%
  0%
  0%
  0%
  0%
  8%
  17%

Results chart

32. Which of the following best describes you?

  25%
  0%
  0%
  0%
  0%
  58%
  8%
  9%

Results chart

33. Finally, please add any other comments you would like to make about the surgery.