12
CAPTAIN FRENCH SURGERY SURVEY 2013
1. How easy is it to get an appointment for the time you wanted it?
2. Are you able to see the GP you wanted to see?
3. How important is it to you that you see a specific GP?
4. How well do you know which days of the week your GP is available?
5. How easy is it to speak to a doctor or nurse on the phone at the surgery?
6. How often do you see or speak to a GP of your preferred choice?
7. If you need to see a doctor or nurse urgently, can you normally be seen on the same day?
8. Do you know if you can ask for a telephone appointment with either a doctor or nurse?
9. Do you know you can ask for a long appointment if you require one?
10. How easy is it to book appointments ahead?
11. When arriving for your appointment, do you book in using the automated arrival screen?
12. Do you like the new call in system?
If no, why
13. How do you find the information on the TV screens in the waiting room?
14. How do you normally book your appointments at the surgery? Please tick all that apply.
15. Are you aware that you can register for our online service to make and cancel appointments and order repeat prescriptions?
16. For patient's who make appointments or order repeat prescriptions online, how easy do you find the process?
17. As far as you know the surgery is open.... Please tick all that apply
18. Are you aware of clinics that are available at the surgery?
19. Do you find parking at the surgery easier now we are in our new building?
20. How easy do you find getting into the new surgery?
21. In the new Reception Area, can other patients overhear what you say to the receptionist?
22. Are you aware we now have an interview room if you wish to speak to someone in confidence?
23. Would you feel comfortable in asking to use the interview room?
24. How easy do you find your way round the new surgery?
25. How convenient do you find the onsite pharmacy?
26. Do you currently use a nominated pharmacy to collect or order your prescriptions?
27. Are you aware of any other services which are located at The Gillinggate Centre?
28. Are you?
29. How old are you?
30. Do you have a long-standing health condition?
31. What is your ethnic group?
32. Which of the following best describes you?
33. Finally, please add any other comments you would like to make about the surgery.