Speed at which the telephone was answered initially
Speed at which the telephone was answered if the call was transferred
Convenience of day and time of your appointment (variety offered)
Seeing the Doctor of your choice (were you offered a selection?)
Length of time waiting beyond your appointment time
Opportunity of speaking with the Doctor or Nurse on the telephone
Prescription ready on time
Prescriptions correctly issued, matching your request
Handling of any queries regarding prescriptions
Were you told when to contact us for your results?
Results were available when you contacted us as advised
Level of satisfaction with the amount of information given regarding test results
How old are you?
Are you male or female?
Please state your ethnic origin