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Patient Survey - February 2013

A. About the Practice

1. Your level of satisfaction with the Practice's opening hours

  2%
  37%
  59%
  2%

2. Ease of contacting the Practice Reception on the telephone

  7%
  48%
  42%
  3%

3. Ease of making an appointment by telephone

  8%
  46%
  43%
  3%

4. Ease of making an appointment using the automated telephone system

  14%
  29%
  17%
  40%

5. Ease of making an appointment using the on-line booking system

  5%
  20%
  15%
  60%

6. Ease of requesting repeat prescriptions on-line

  3%
  13%
  36%
  48%

7. Ease of talking to a GP at phone-in time 8am-9am

  2%
  25%
  33%
  40%

8. Ease of using the front door to enter the Practice

  10%
  44%
  42%
  4%

9. Length of time waiting to be seen by Receptionists at the desk

  2%
  49%
  43%
  6%

10. Length of time waiting in the Practice for your appointment

  8%
  58%
  27%
  7%

11. The manner in which you were treated by the Reception staff

  3%
  29%
  63%
  5%

12. Level of satisfaction in the way you receive and understand your test results

  2%
  42%
  45%
  11%

13. Respect shown for your privacy and confidentiality

  2%
  23%
  68%
  7%

14. Information provided by the Practice about its services

  3%
  44%
  43%
  10%

15. Level of satisfaction with the repeat prescription service

  2%
  27%
  56%
  15%

B. About the services offered by the Practice: do you know the Practice offers....

GP appointments on Tuesday and Thursday evenings

  44%
  38%
  18%

Automated telephone booking 24 hours a day

  56%
  25%
  19%

On-line appointment booking 24 hours a day

  48%
  31%
  21%

Anti-coagulation Monitoring

  24%
  52%
  24%

Respiratory Management - Asthma and Chronic Obstructive Pulmonary Disease (COPD)

  32%
  45%
  23%

Hypertension and Blood Pressure Management

  44%
  36%
  20%

Diabetic Reviews

  45%
  32%
  23%

Diabetic Clinic

  47%
  29%
  24%

Foreign Travel vaccinations

  66%
  13%
  21%

Flu Prevention vaccinations

  77%
  4%
  19%

Family Planning

  59%
  17%
  24%

Sexual Health advice

  50%
  25%
  25%

Chlamydia Screening

  43%
  32%
  25%

Cervical Screening

  61%
  13%
  26%

Blood tests

  77%
  5%
  18%

Wound Care

  57%
  21%
  22%

Ear Syringing

  59%
  20%
  21%

Wart Clinic

  40%
  37%
  23%

Acupuncture

  25%
  53%
  22%

Joint Manipulation Clinic

  23%
  54%
  23%

Wellness Clinic

  29%
  46%
  25%

Patient Participation Group contactable at their desk in the Practice or at seasidemedicalcentre.co.uk with any comments you may have.

  19%
  40%
  41%

3. What other services do you feel Seaside Medical Centre should offer?

4. Are you satisfied with the waiting rooms? Is there anything you would like to see more or less of, for example toys, music, reading materials?

5. What topics would you like to see covered in our patient educational talks?

6. Any other comments?

Thank you for completing our survery. Your views are important to us. Please return/submit completed form 15th March 2013.