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Patient Survey - Feb 2013

Thank you for taking part in the Lennard Surgery Patient Survey.

It has been an extremely busy year in the surgery and demand for our doctor and nurse services have reached the highest levels that we have ever experienced. I hope you have seen some of the improvements that we put in place following last year's survey - some of the questions below ask about the impact of those changes.

I would be grateful if you could take the time to answer all of the questions and I look forward to reading your comments regarding the future. This will enable me to focus on the issues that are important in 2013.

Many thanks
Steve Mowatt
Practice Manager

Have you visited the surgery for a consultation in the last 12 months

  93%
  5%
  2%

One of the areas for change regarding ACCESS was BOOKING APPOINTMENTS IN ADVANCE. Has this issue changed?

  23%
  25%
  25%
  9%
  13%
  5%

One of the areas for change regarding ACCESS was SEEING THE SAME DOCTOR. Has this issue changed?

  24%
  26%
  33%
  7%
  4%
  6%

One of the areas for change regarding ACCESS was EVENING APPOINTMENTS. Has this issue changed?

  19%
  25%
  26%
  1%
  5%
  24%

One of the areas for change regarding SERVICE was WAITING FOR YOUR APPOINTMENT. Has this issue changed?

  17%
  28%
  36%
  6%
  5%
  8%

One of the areas for change regarding SERVICE was RECEPTION. Has this issue changed?

  23%
  21%
  36%
  7%
  1%
  12%

One of the areas for change regarding SERVICE was PRESCRIPTIONS. Has this issue changed?

  22%
  24%
  39%
  1%
  1%
  13%

One of the areas for change regarding SERVICE was UNDERSTANDING CONSULTATIONS. Has this issue changed?

  17%
  28%
  38%
  1%
  0%
  16%

One of the areas for change regarding PREMISES was THE WAITING ROOM. Has this issue changed?

  46%
  25%
  14%
  3%
  1%
  11%

One of the areas for change regarding PREMISES was PRIVACY. There were no major actions taken to date. Is this still an issue?

  23%
  37%
  31%
  9%

One of the areas for change regarding PREMISES was TOILET FACILITIES. There were no major actions taken to date. Is this still an issue?

  16%
  42%
  33%
  9%

In an attempt to improve access to GPs, we introduced the 50/50 system where the majority of appointments are available on the day. What has your own experience of this been like?

  25%
  15%
  17%
  8%
  13%
  11%
  11%

One of the other objectives of the 50/50 system was to to make it easier to see the same GP every time. What has been your personal experience of this?

  22%
  18%
  19%
  7%
  10%
  5%
  8%
  11%

Our Patient Participation Group have identified other areas for further improvement. Please help us by answering the following questions:

Telephoning the surgery

How easy is it to get through to someone at your GP practice on the phone?

  14%
  40%
  21%
  11%
  2%
  1%
  11%

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  13%
  37%
  14%
  4%
  6%
  14%
  12%

Comments

Appointments for Workers

If you are a worker, how easy is it for you to get an appointment with a GP?

  5%
  19%
  16%
  10%
  2%
  7%
  41%

If you are a worker, how easy is it for you to get an appointment with a Nurse?

  7%
  23%
  10%
  3%
  3%
  12%
  42%

Comments

Do you have any any other comments or suggestions to assist in the improvement of services?

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  33%
  51%
  16%

What age are you?

  1%
  7%
  9%
  11%
  16%
  16%
  15%
  10%
  1%
  14%

What is the ethnic background with which you most identify?

  88%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  11%

How would you describe how often you come to the practice?

  36%
  40%
  12%
  12%