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We would be grateful if you would complete this survey about Park Road Surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at the GP practice?
Q2 How easy is it to get through to the practice by phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at the GP practice?
Q4 If you need to see a GP urgently, can you normally be seen on the same day?
Q5 How easy is it to book ahead in the practice?
Q6 How far in advance would you like to be able to book an appointment with a GP?
Q7 How do you normally book your appointments at the practice? Please tick all boxes that apply.
Q8 Which of the following methods would you prefer to use to book appointments at the practice? Please tick all boxes that apply.
About opening times
Q9 Is the GP practice currently open at times that are convenient to you?
Q10 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
How good was the last GP you saw at each of the following?
Q11 Giving you enough time
Q12Listening to you
Q13 Explaining tests and treatments
Q14 Involving you in decisions about your care
Q15 Treating you with care and concern
Q16 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q23)
Q17 Giving you enough time
Q18 Listening to you
Q19 Explaining tests and treatments
Q20 Involving you in decisions about your care
Q21Treating you with care and concern
Q22 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
OVERALL
Q23 Overall, how would you describe your experience at the GP practice?
Q24 Would you recommend the GP practice to someone who has just moved to your local area?
It will help us to ensure that we are carrying out a thorough survey of patients registered here if you could tell us a little about yourself
Q25 Are you?
Q26 How old are you?
Q27 Do you have a long-standing health condition?
Q28 How do you normally get to the surgery?
Finally, please add any other comments you would like to make about your GP practice, including whether there are any particular issues that you would like us to address:
Edited version © 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester (edited with input from Park Road Surgery Patient Participation Group)