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The Caxton Surgery Patient Survey 2013

1. Are you?

  37%
  60%
  3%

2. How old are you?

  2%
  12%
  24%
  18%
  26%
  13%
  5%

3. What is your ethnic group?

  86%
  1%
  0%
  9%
  0%
  0%
  4%

4. Which category best describes you?

  6%
  3%
  7%
  34%
  1%
  2%
  5%
  3%
  2%
  31%
  6%

5. Do you have a long-standing health condition?

  50%
  45%
  5%

6. Is the surgery currently open at a time convenient to you?

  88%
  8%
  4%

7. If the answer to question 6 was no, which of the following additional opening times would be most convenient to you? (weekdays)

  2%
  2%
  10%
  86%

8. Are you aware that we have a nurse available on a Thursday eveining for pre-booked appointments?

  30%
  66%
  4%

9. Are you aware that we have a doctor and nurse available on a Saturday morning for pre-booked appointments?

  58%
  38%
  4%

10. How helpful do you find the receptionists at the surgery?

  33%
  46%
  10%
  5%
  2%
  4%

11. How easy is it to get through to someone at the surgery on the telephone?

  9%
  29%
  31%
  11%
  14%
  6%

12. When you last telephoned the surgery, how long did you wait for a response?

  35%
  49%
  13%
  3%

13. When you last telephoned the surgery, did you get through to the department you wanted? (e.g. prescriptions, appointments)

  89%
  7%
  4%

14. How satisfied are you with the entrance and waiting room?

  19%
  63%
  7%
  3%
  1%
  7%

15. Do you feel the waiting room has improved in the last 12 months?

  61%
  32%
  7%

16. if there was sometjing relatively simple we could implement to improve our facilities or service, what would it be?

17. How easy was it to speak to a doctor or nurse on the telephone?

  6%
  30%
  29%
  9%
  7%
  19%

18. If you need to see a doctor urgently, can you normally get seen on the same day?

  61%
  32%
  7%

19. Are you aware you can book appointments on line?

  40%
  51%
  9%

20. Which of the following methods would you prefer to use to book appointments?

  21%
  12%
  56%
  7%
  4%

21. How quickly are you normally seen by a doctor?

  28%
  42%
  23%
  1%
  6%

22. How do you rate this?

  14%
  26%
  35%
  16%
  1%
  8%

23. Compared to your booked appointment time, when were you called to see the doctor/ nurse?

  9%
  26%
  30%
  16%
  10%
  9%

24. Does your Doctor: Give you enough time?

  91%
  4%
  5%

25. Does your Doctor: Listen to you?

  92%
  2%
  6%

26. Does your Doctor: Explain tests and treatments?

  90%
  3%
  7%

27. Does your Doctor: Involve you in decisions about your care?

  89%
  4%
  7%

28. Does your Doctor: Treast you with care, respect and dignity?

  93%
  1%
  6%

29. Did you have confidence and trust in the Doctor you saw?

  87%
  1%
  12%

30. Does your Nurse: Give you enough time?

  91%
  1%
  8%

31. Does your Nurse: Listen to you?

  91%
  2%
  7%

32. Does your Nurse: Explain tests and treatments?

  89%
  2%
  9%

33. Does your Nurse: Involve you in decisions about your care?

  87%
  2%
  11%

34. Does your Nurse: Treat you with care, respect and dignity?

  90%
  1%
  9%

35. Did you have confidence and trust in the Nurse you saw?

  90%
  2%
  8%

36. Overall, how would you describe your experience of this surgery?

  28%
  43%
  21%
  3%
  0%
  5%

37. Would you recommend this surgery to someone who has just moved to this area?

  88%
  7%
  5%

38. Are you aware that there is a Patient Participation Group representing the views of the patients at this surgery?

  33%
  62%
  5%