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The Caxton Surgery Patient Survey 2013
1. Are you?
2. How old are you?
3. What is your ethnic group?
4. Which category best describes you?
5. Do you have a long-standing health condition?
6. Is the surgery currently open at a time convenient to you?
7. If the answer to question 6 was no, which of the following additional opening times would be most convenient to you? (weekdays)
8. Are you aware that we have a nurse available on a Thursday eveining for pre-booked appointments?
9. Are you aware that we have a doctor and nurse available on a Saturday morning for pre-booked appointments?
10. How helpful do you find the receptionists at the surgery?
11. How easy is it to get through to someone at the surgery on the telephone?
12. When you last telephoned the surgery, how long did you wait for a response?
13. When you last telephoned the surgery, did you get through to the department you wanted? (e.g. prescriptions, appointments)
14. How satisfied are you with the entrance and waiting room?
15. Do you feel the waiting room has improved in the last 12 months?
16. if there was sometjing relatively simple we could implement to improve our facilities or service, what would it be?
17. How easy was it to speak to a doctor or nurse on the telephone?
18. If you need to see a doctor urgently, can you normally get seen on the same day?
19. Are you aware you can book appointments on line?
20. Which of the following methods would you prefer to use to book appointments?
21. How quickly are you normally seen by a doctor?
22. How do you rate this?
23. Compared to your booked appointment time, when were you called to see the doctor/ nurse?
24. Does your Doctor: Give you enough time?
25. Does your Doctor: Listen to you?
26. Does your Doctor: Explain tests and treatments?
27. Does your Doctor: Involve you in decisions about your care?
28. Does your Doctor: Treast you with care, respect and dignity?
29. Did you have confidence and trust in the Doctor you saw?
30. Does your Nurse: Give you enough time?
31. Does your Nurse: Listen to you?
32. Does your Nurse: Explain tests and treatments?
33. Does your Nurse: Involve you in decisions about your care?
34. Does your Nurse: Treat you with care, respect and dignity?
35. Did you have confidence and trust in the Nurse you saw?
36. Overall, how would you describe your experience of this surgery?
37. Would you recommend this surgery to someone who has just moved to this area?
38. Are you aware that there is a Patient Participation Group representing the views of the patients at this surgery?