55

Access to GP appointments

50% of our appointments can be booked in advance with a named GP. How do you rate this service?

  29%
  27%
  10%
  32%

How do you rate our daily ‘Sit and Wait’ clinic, where you can attend between 8.30am until 10.30am and have a consultation with a GP or Nurse Practitioner?

  36%
  30%
  18%
  7%
  9%

In an urgent situation, how do you rate our access to the Duty GP who can be telephoned at any time of day for urgent advice/appointments/visits as required?

  30%
  41%
  9%
  10%
  10%

For non-urgent queries, how do you rate being given telephone access to your preferred GP on the same day (or next day they are in the practice)?

  40%
  32%
  14%
  9%
  5%

If you have registered to use our internet service for making appointments and/or ordering repeat medication, how do you rate this?

  25%
  23%
  9%
  14%
  29%

Following the introduction of internet booking of appointments and the increase in appointments which can be booked in advance, how do you rate your ability to contact the practice by telephone

  10%
  29%
  12%
  27%
  22%

Do you think the changes we have made to our systems have improved the service to you?

  58%
  32%
  10%

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  32%
  67%

What age are you?

  9%
  9%
  3%
  7%
  7%
  12%
  30%
  12%
  7%

What is the ethnic background with which you most identify?

  96%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  4%

How would you describe how often you come to the practice?

  47%
  43%
  7%
  3%

Many thanks for your time in answering the questions on this survey.