Westongrove Partnership

Number of Responses: 716

Westongrove Patient Survey 2013

Our focus this year is to improve both our communication with patients and their carers, and the information that we provide. We are keen to investigate new ways of communication and would be very grateful if you could complete our survey.

The survey will be open until Friday 1st March and is available in paper form at your surgery if you prefer.

1. When did you last contact the surgery?

In the past 3 months  84%

Between 3-6 months ago  8%

More than 6 months ago  3%

Over a year ago  2%

No response  3%

2. How did you contact us?

Visited the surgery and spoke to the reception team  26%

Telephone  68%

Letter or fax  0%

Email  3%

No response  3%

3. What did you contact us for?

4. How often do you contact / visit the surgery?

Once a week  3%

Once every few weeks  53%

Once a month  18%

Once a year  13%

Less often than once a year  8%

No response  5%

5. Do you use a mobile phone?

Yes  77%

No  20%

No response  3%

6. Would you find text messages from us useful? eg: appointment reminders, flu vaccination info, test results are back etc

Yes  64%

No  32%

No response  4%

7. Do you have use of the internet?

Yes  85%

No  13%

No response  2%

8. Are you aware that you can book appointments online?

Yes, I use this service  12%

Yes, but I haven't signed up yet  47%

No, I wasn't aware  34%

No response  7%

9. Are you aware that you can order your repeat medication online?

Yes, I use this service  28%

Yes, but I haven't signed up yet  27%

No, I wasn't aware  37%

No response  8%

10. Do you use Facebook?

Yes  36%

No  60%

No response  4%

11. Would you find it useful if the surgery had a Facebook page that was used to communicate information? eg; dates that we are closed, health campaign messages, seasonal information such as flu vaccines etc

Yes  23%

No  72%

No response  5%

12. Do you use Twitter?

Yes  10%

No  86%

No response  4%

13. Would you find it useful if the surgery 'tweeted' information?

Yes  7%

No  87%

No response  6%

14. Would you like access to your patient record online?

Yes  62%

No  34%

No response  4%

15. What information within your record would you find useful to access?

16. Have you visited our website www.westongrove.com?

Yes  39%

No  56%

No response  5%

17. If you have visited it, what did you like or find useful?

18. If you have visited the website, what is missing or could be improved?

19. What is your preferred way of accessing information either about the surgery or for patients?

In the surgery  47%

Online  42%

No response  11%

20. What sort of information would you like to see on display in the surgery?

21. How would you like us to communicate with you?

22. Are you

Male  34%

Female  62%

No response  4%

23. Which surgery do you usually visit?

Aston Clinton  25%

Bedgrove  43%

Wendover  29%

No response  3%

24. How old are you?

Under 18  1%

18-24  2%

25-34  6%

35-44  11%

45-54  19%

55-64  19%

65-74  20%

75-84  12%

85 and over  2%

No response  8%

25. Which best describes what you are doing at present?

Full time paid work  31%

Part time paid work  17%

Full time education  1%

Unemployed  1%

Permanently sick or disabled  1%

Fully retired from work  34%

Looking after the home  6%

Doing something else  2%

No response  7%

26. What is your ethnic group?

White British  89%

White Irish  1%

Indian  1%

Pakistani  0%

Bangladeshi  0%

Caribbean  0%

African  0%

Chinese  0%

White & Black Caribbean  0%

White & Black African  0%

Any other mixed back ground  0%

Any other white background  1%

Any other Asian background  0%

Any other Black background  0%

Other ethnic group  0%

No response  8%

Thank you very much for taking the time to complete our survey. Once analysed, the results will be available on www.westongrove.com