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Horton Bank Top - Patient Survey 2013
1) How easy is it to find out about the opening hours and services offered by your GP practice? (Tick one Box)
2) How do you find out information about your GP Practice?
None of the above, I look at ( Please tell us)
3) Does this information meet your needs
If "No" Please tell us how this can be improved.
4) In order to reduce waiting times, should we? (please tick any boxes you agree with):
Other (Please Specify)
5) Please tell us how long you would be prepared to wait for your appointment before you would want an explanation for the delay.
6) Please tell us what you think we could do other than offer more appointments to make it easier for patients to get an appointment.
7) Thinking about access into the building at the surgery, how do you find this?
8) Do you consider yourself disabled?
9) Is it easy for you to find your way around the practice (for example, does the practice have clear signposting?)
10) How clean is your GP surgery
11) How satisfied are you that your consent is sought and your wishes respected when a request is received which requires the disclosure of your confidential information? (ie from solicitors on your behalf)
12) How satisfied are you with the way in which your practice handles your confidential information?
13) Generally, How satisfied are you with the service you get from your GP?
14) Generally, how satisfied are you with the service you get from the practice nurse?
15) Generally how satisfied are you with the service you get from reception staff?
16) Would you recommend your GP practice to someone who has just moved into your local area?
If you would not recommend your GP surgery to someone else, please tell us why.
17) How would you prefer to be told about changes to local health services, for example, opening times of your GP practice, hospital services, treatment in the community, etc?
Other (please tell us)
18) How would you like to be involved in planning changes to local health services, for example, new services, hospital services (please tick all boxes that apply)
Other (Please tell us)
19) Please us the space below to tell us about anything you feel that is important that we may have missed.
20) We would like your feedback on our neighbouring chemist.
How do you find the general service received from the chemist?
How satisfied are you with the waiting times to collect your prescription?
How satisfied are you with the stock levels in the chemist?
How helpful do you find the staff at the chemist?
Please add any comments you have below.
Thank you for taking the time to answer this survey. Your comments help us make decisions about how the practice is run.