7

Little Chalfont Patient Survey 2012/2013

1. The Premises: We feel privileged to have a lovely surgery, but are there any further improvements you would like us to make?

2. Last year we introduced a phlebotomy service in order that patients could have their blood tests done here at the surgery. Has this service enhanced your experience as a patient?

  71%
  28%
  0%

Please comment

3. Patients can now order their repeat prescriptions on line

  71%
  57%
  0%

3a On a scale of 1 - 10 where 10 is excellent please rate this service

  0%
  0%
  0%
  0%
  0%
  0%
  0%
  42%
  14%
  14%
  30%

4. Would you value being able to book a doctors appointment on line?

  85%
  0%
  14%

5. We have recently upgraded our computer system and could offer the facility where you receive your test results via text

  42%

  57%
  0%
  42%

6. The new computer system enables us to remind you by text of your appointment. This would possibly cut down on our "did not attend" register. Would you be happy to receive such a text?

  71%
  0%
  28%

7. We have recently installed patient information screens into the waiting room.

Do they add benefit to your experience when you are waiting for your appointment?

  42%
  28%
  14%

How do you rate the information?

On a scale of 1 - 10 where 10 is excellent please rate this service

  14%
  0%
  0%
  0%
  0%
  28%
  14%
  14%
  0%
  0%
  30%

Do you have any suggestions of content needed on the screens?

8. Could we improve our website?

9. As a training practice we are able to offer far more appointments for patients and with a wider range of doctors. Is this something that you value?

  71%
  28%
  14%

Please comment

10. What suggestions do you have to improving your experience as a patient?

Thank you for taking the time to complete this survey.