Eversley Medical Centre

Number of Responses: 77

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1 Generally, how easy is it for you to get through to the surgery on the telephone ?

Excellent  15%

Good  36%

Average  22%

Below average  11%

Poor  14%

Haven't tried  0%

Q2 How good is our system for providing you with an appointment on the same day with a doctor when you feel you have an urgent problem?

Excellent  20%

Good  33%

Average  24%

Below Average  9%

Poor  5%

Haven't tried  2%

No response  7%

Q3 How good is our system for booking appointments with a doctor or nurse of your choice more than two days in advance?

Excellent  9%

Good  40%

Average  28%

Below average  7%

Poor  11%

Haven’t tried  0%

No response  5%

Q4 Please tick the different ways that you prefer to communicate with the surgery?

Now

Future

Q5 In general,how would you rate the way reception staff deal with you?

Excellent  42%

Good  45%

Average  7%

Below average  0%

Poor  1%

Haven’t tried  0%

No response  5%

Q6 In general, when you see a doctor or nurse, how would you rate their manner( e.g. putting you at ease, listening to you carefully and taking you seriously)?

Excellent  41%

Good  45%

Average  9%

Below average  1%

Poor  0%

Haven’t tried  0%

No response  4%

Q7 In general, when you have seen a doctor or nurse, how well did you feel they dealt with your problems or ongoing condition( e.g. by relevant questioning, any necessary examinatioin, test or referral or giving you relevant information)?

Excellent  38%

Good  40%

Average  16%

Below average  1%

Poor  0%

Haven’t tried  0%

No response  5%

Q8 If you have been referred for further care or investigations within the last 12 months? How many times did you see a doctor about the same problem before your referral was made?

On the first visit  33%

less than 4 times  33%

More than 4 times  3%

No response  31%

Did the doctor explain why you were referred?

Yes  63%

No  1%

No response  36%

If you experienced problems with your appointment/referral, how helpful was the practice in assisting you?

Excellent  15%

Good  37%

Average  7%

Below average  6%

Poor  0%

No response  35%

Q9 How do you rate our repeat prescription service?

Excellent  29%

Good  37%

Average  18%

Below average  1%

Poor  0%

Haven't tried  0%

No response  15%

Q10 Do our opening times suit your needs?

Always  29%

Usually  42%

Sometimes  14%

Rarely  6%

Does not apply  0%

No response  9%

Q11 Overall, when you contact the surgery for help or medical advice, how would you rate our ability to help you with any urgent problems or ongoing conditions?

Excellent  24%

Good  38%

Average  23%

Below average  3%

Poor  0%

No response  12%

Q12 How many times would you say you have been to the surgery in the last year ?

10+  19%

7-10  15%

5-6  24%

3-4  24%

1-2  9%

none  1%

No response  8%

Q13 How long have you been a patient at this surgery?

Less than 6 months  1%

7 – 12 months  1%

1– 2 years  7%

2 – 5 years  7%

6-10 years  14%

over 10 years  62%

No response  8%

Q14 Are there any other services you would like us to provide?

Q15 Do you have any other comments or suggestions ?

Thank you for taking the time to complete this survey. Your rating and comments are important and we appreciate your feedback.

Results of the survey will be available in March on our website and in the Surgery.