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Dear Patient,

Many thanks for agreeing to take this annual survey.

Please answer all of the questions and click 'Send Survey' when you are done.

Closing date for this survey is the Friday 8th March 2013.

Q1. How easy do you find getting into the building at the surgery ?

  73%
  24%
  2%
  0%

Q2. How clean is the GP surgery ?

  45%
  50%
  2%
  0%
  0%

Q3. How do you find the temperature of the waiting areas?

  19%
  79%
  0%
  2%

Q4. In the Reception Area, can other patients overhear what you say to the receptionist?

  61%
  27%
  3%
  7%
  2%

Q5. How helpful do you find the receptionists at the surgery ?

  47%
  44%
  5%
  0%
  4%

Q6. How long after your appointment time do you normally wait to be seen?

  1%
  3%
  9%
  52%
  28%
  3%
  0%
  4%

Q7. How do you feel about how long you normally have to wait ?

  55%
  32%
  3%
  7%
  3%

Q8. Do you have any difficulty finding the doctors room when you are called?

  2%
  41%
  55%

Q8. If you answered YES to Q8 can you suggest how this might be made easier?

Q9. How do you feel about our new local 01527 telephone number?

  74%
  20%
  3%
  3%

Q10. Since we introduced the new local phone number, would you say it is easier or harder to ring the surgery? (in terms of both call waiting time and ease of dialing a local number).

  51%
  42%
  5%
  2%

Q11. Online Services. How would you describe the online services?

  38%
  25%
  16%
  13%
  4%
  4%

Q12. Does having the option to order prescriptions and book/cancel appointments online result in there now being less need for you to telephone or visit the surgery now?

  77%
  20%
  3%

Q12. If you answered NO to Q10 please explain why? (otherwise leave it blank).

Q13. If you have any suggestions on how you think we could improve our service to you please do let us know in the box below.


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  42%
  50%
  8%

What age are you?

  0%
  1%
  5%
  6%
  12%
  42%
  28%
  2%
  0%
  4%

What is the ethnic background with which you most identify?

  95%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  4%

How would you describe how often you come to the practice?

  43%
  44%
  11%

Many thanks for your time in answering the questions on this survey.